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phpMyAdmin - Error for some user

Discussion in 'Database Discussion' started by morteza3245, Feb 19, 2017.

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  1. morteza3245

    morteza3245 Well-Known Member

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    Hello
    for few users when i open phpmyadmin show below error, but for lot of users is fine:

    Code:
    phpMyAdmin - Error

Cannot start session without errors, please check errors given in your PHP and/or webserver log file and configure your PHP installation properly. Also ensure that cookies are enabled in your browser.
    screenshot: - Removed -
    Disk Space Usage for user: 148.54 MB / 200 MB
     
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    #1 morteza3245, Feb 19, 2017
    Last edited by a moderator: Feb 19, 2017
  2. Jcats

    Jcats Well-Known Member

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    Can you check the log file: /usr/local/cpanel/logs/error_log

    Does it contain any additional info?
     
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    #2 Jcats, Feb 19, 2017
  3. morteza3245

    morteza3245 Well-Known Member

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    there is lot of logs
    what kind of logs should see?
     
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    #3 morteza3245, Feb 19, 2017
  4. Jcats

    Jcats Well-Known Member

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    I would tail it, and then reproduce the issue.. so do:

    Code:
    # tail -f /usr/local/cpanel/logs/error_log
    hit enter a few times to seperate old logging, then log into phpmyadmin to reproduce the error and paste anything new that displays in ssh
     
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    #4 Jcats, Feb 19, 2017
  5. morteza3245

    morteza3245 Well-Known Member

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    this is error log:

    Code:
    root@host [~]# tail -f /usr/local/cpanel/logs/error_log
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 92
        Try::Tiny::try(CODE(0x73b4ca8), Try::Tiny::Catch=REF(0x72102c0)) called at /usr/local/cpanel/Cpanel/Pkgacct.pm line 149
        Cpanel::Pkgacct::perform_component(Cpanel::Pkgacct=HASH(0x428d0c8), "Mysql") called at bin/pkgacct.pl line 984
        Script::Pkgacct::script("Script::Pkgacct", "moviedl", "/backup/cpbackup/daily", "backup") called at bin/pkgacct.pl line 134
        Script::Pkgacct::__ANON__() called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 101
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 92
        Try::Tiny::try(CODE(0x3c6f0d8), Try::Tiny::Catch=REF(0x1a52450)) called at bin/pkgacct.pl line 144
[2017-02-20 07:59:34 +0430] info [cpbackup] Backup::Success Notification => report@ssssss.com***** via EMAIL [eventimportance => Low (3)]
Building global cache for cpanel...Done
[2017-02-20 12:15:12 +0430] info [autorepair] Successfully verified signature for cpanel (key types: release).
[2017-02-20 14:36:35 +0430] info [xml-api] Loading default httpupdate source
[2017-02-20 14:36:35 +0430] info [xml-api] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json
[2017-02-20 14:36:35 +0430] info [xml-api] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json
[2017-02-20 14:36:43 +0430] info [xml-api] Successfully verified signature for cpanel (key types: release).
[2017-02-20 14:36:44 +0430] info [xml-api] Successfully verified signature for cpanel (key types: release).
[2017-02-20 14:36:44 +0430] info [xml-api] Using new TIERS.json version file
^C
root@host [~]# tail -f /usr/local/cpanel/logs/error_log
        Try::Tiny::try(CODE(0x3c6f0d8), Try::Tiny::Catch=REF(0x1a52450)) called at bin/pkgacct.pl line 144
[2017-02-20 07:59:34 +0430] info [cpbackup] Backup::Success Notification => report@ssssss.com***** via EMAIL [eventimportance => Low (3)]
Building global cache for cpanel...Done
[2017-02-20 12:15:12 +0430] info [autorepair] Successfully verified signature for cpanel (key types: release).
[2017-02-20 14:36:35 +0430] info [xml-api] Loading default httpupdate source
[2017-02-20 14:36:35 +0430] info [xml-api] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json
[2017-02-20 14:36:35 +0430] info [xml-api] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json
[2017-02-20 14:36:43 +0430] info [xml-api] Successfully verified signature for cpanel (key types: release).
[2017-02-20 14:36:44 +0430] info [xml-api] Successfully verified signature for cpanel (key types: release).
[2017-02-20 14:36:44 +0430] info [xml-api] Using new TIERS.json version file
     
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    #5 morteza3245, Feb 20, 2017
  6. sktest123

    sktest123 Well-Known Member

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    #6 sktest123, Feb 20, 2017
  7. Jcats

    Jcats Well-Known Member

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    He states that its only affecting some users so that thread will more than likely be of no help.

    However... It looks like phpmyadmin does use /home/user/tmp to sore the session so instead of checking the server root /tmp location, I would check the user accounts home directory.

    It doesn't require special permissions, just 755 but make sure it actually exists and the ownership is proper.

    Code:
    # mkdir -p /home/user/tmp
# chown user: /home/user/tmp
    Make sure to replace user with the cpanel username, then try and access phpmyadmin again.
     
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    #7 Jcats, Feb 20, 2017
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    It looks like the output from /usr/local/cpanel/logs/error_log relates to the backup process. Could you use a command such as "tail -f /usr/local/cpanel/logs/error_log", but only post the output that appears while attempting to access phpMyAdmin?

    Thank you.
     
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    #8 cPanelMichael, Feb 20, 2017
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