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phpMyAdmin - Error

Discussion in 'General Discussion' started by mahdy_sharifi, Mar 13, 2016.

  1. mahdy_sharifi

    mahdy_sharifi Well-Known Member

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    Hello :

    recently some our customer cant open phpmyadmin over Cpanel due following error :

    guide to resolve this problem please.

    Regards
     
  2. storminternet

    storminternet Well-Known Member

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    Is it browser specific error or have you tried all the web browsers ? If not the try to access cPanel in another
    web browser. Clear the session files from /tmp and then access it again.
     
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  3. mahdy_sharifi

    mahdy_sharifi Well-Known Member

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    thanks
    but not resolved.
     
  4. storminternet

    storminternet Well-Known Member

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    Try to reset cPanel account's password and see if phpmyadmin issue is sorted out. You can then update cPanel by running /scripts/upcp --force and see if that fix this problem.
     
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  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
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  6. mahdy_sharifi

    mahdy_sharifi Well-Known Member

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    nothing found in log related this issue
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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