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phpMyAdmin - Not loading after update

Discussion in 'General Discussion' started by zaneywisdom, May 5, 2016.

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  1. zaneywisdom

    zaneywisdom Registered

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    cPanel updated last night from version 11.56.0.9 to 11.56.0.13. Since then, phpMyAdmin is not working. It just says "The system will redirect you in a moment", but never goes beyond that. If I log into WHM phpMyAdmin works fine.

    This issue just started after the update. We were able to access everything fine yesterday.

    Anyone have any suggestions? I do not want make a lot of changes since the only thing that took place was the update.

    Thanks
     
  2. OgreMHDW

    OgreMHDW Member

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    I am having the same issue. Is there any update?
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    It's possible this is related to case CPANEL-6013, where the cPanel PHP-FPM service can result in load failures for Roundcube, Horde, or phpMyAdmin. Please let us know if running the following command temporarily addresses the issue:

    Code:
    /scripts/restartsrv_cpanel_php_fpm restart
    Thank you.
     
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  4. OgreMHDW

    OgreMHDW Member

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    No, same issue. I am able to get to PhpMyAdmin from WHM, but not from (any user's) CPanel.
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Do you notice the same issue after disabling "PHP-FPM service for cPanel Daemons" via "WHM >> Service Manager"? If so, have you tried loading phpMyAdmin from cPanel in another browser or with a cleared browser cache after making this change? Otherwise, do you notice any error messages in /usr/local/cpanel/logs/error_log when phpMyAdmin fails to load?

    Thank you.
     
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  6. zaneywisdom

    zaneywisdom Registered

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    If I disabled that service phpMyAdmin starts working again.
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Thanks for confirming that disabling the service addresses the issue. We have a new resolution to address this issue with CPANEL-6013. I'll update this thread as soon as it's released.

    Thank you.
     
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  8. zaneywisdom

    zaneywisdom Registered

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    I turned the PHP-FPM service back on and phpMyAdmin is still working. Looks like that did the trick. Thanks!
     
  9. OgreMHDW

    OgreMHDW Member

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    I have confirmed it works as soon as that service is disabled.
     
  10. BlueSteam

    BlueSteam Well-Known Member

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    I had this problem as well right after the update. I found this thread and disabling the service has me up and running again. I tried what zaneywisdom said by re-enabling it and it is still working as well. so it seems a refresh of that service fixes the problem.
     
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    cPanel version 56.0.14 includes a resolution to address the issue reported on this thread:

    Fixed case CPANEL-6013: Improve robustness of the php-fpm wedged restart check.

    You can update to the new build via "/scripts/upcp" over the command line, or through Web Host Manager (WHM Home >> cPanel >> Upgrade to Latest Version).

    Please let us know if the issue continues on this build, and remember you can enable "PHP-FPM service for cPanel Daemons" via "WHM >> Service Manager" if you previously disabled it as a temporary workaround.

    Thank you.
     
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