phpMyAdmin - Not loading after update

zaneywisdom

Registered
Sep 16, 2015
3
0
1
Texas
cPanel Access Level
DataCenter Provider
cPanel updated last night from version 11.56.0.9 to 11.56.0.13. Since then, phpMyAdmin is not working. It just says "The system will redirect you in a moment", but never goes beyond that. If I log into WHM phpMyAdmin works fine.

This issue just started after the update. We were able to access everything fine yesterday.

Anyone have any suggestions? I do not want make a lot of changes since the only thing that took place was the update.

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

It's possible this is related to case CPANEL-6013, where the cPanel PHP-FPM service can result in load failures for Roundcube, Horde, or phpMyAdmin. Please let us know if running the following command temporarily addresses the issue:

Code:
/scripts/restartsrv_cpanel_php_fpm restart
Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
No, same issue. I am able to get to PhpMyAdmin from WHM, but not from (any user's) CPanel.
Do you notice the same issue after disabling "PHP-FPM service for cPanel Daemons" via "WHM >> Service Manager"? If so, have you tried loading phpMyAdmin from cPanel in another browser or with a cleared browser cache after making this change? Otherwise, do you notice any error messages in /usr/local/cpanel/logs/error_log when phpMyAdmin fails to load?

Thank you.
 

zaneywisdom

Registered
Sep 16, 2015
3
0
1
Texas
cPanel Access Level
DataCenter Provider
Do you notice the same issue after disabling "PHP-FPM service for cPanel Daemons" via "WHM >> Service Manager"? If so, have you tried loading phpMyAdmin from cPanel in another browser or with a cleared browser cache after making this change? Otherwise, do you notice any error messages in /usr/local/cpanel/logs/error_log when phpMyAdmin fails to load?

Thank you.
If I disabled that service phpMyAdmin starts working again.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
If I disabled that service phpMyAdmin starts working again.
Thanks for confirming that disabling the service addresses the issue. We have a new resolution to address this issue with CPANEL-6013. I'll update this thread as soon as it's released.

Thank you.
 

BlueSteam

Well-Known Member
Feb 21, 2013
63
8
8
cPanel Access Level
Reseller Owner
I had this problem as well right after the update. I found this thread and disabling the service has me up and running again. I tried what zaneywisdom said by re-enabling it and it is still working as well. so it seems a refresh of that service fixes the problem.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

cPanel version 56.0.14 includes a resolution to address the issue reported on this thread:

Fixed case CPANEL-6013: Improve robustness of the php-fpm wedged restart check.

You can update to the new build via "/scripts/upcp" over the command line, or through Web Host Manager (WHM Home >> cPanel >> Upgrade to Latest Version).

Please let us know if the issue continues on this build, and remember you can enable "PHP-FPM service for cPanel Daemons" via "WHM >> Service Manager" if you previously disabled it as a temporary workaround.

Thank you.