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Pipe problems with exim. Ticketsmith doesn\'t work anymore.

Discussion in 'General Discussion' started by Domenico, Jan 9, 2002.

  1. Domenico

    Domenico Well-Known Member

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    Hello,

    I use Ticketsmith wich worked fine until I found out that the mail sent to helpdesk@host.com wasn\'t passed through to gateway.pl anymore.

    I now get the following error:
    pipe to |/home/host/public_html/helpdesk/gateway.pl
    generated by helpdesk@host.com
    Child process of virtual_address_pipe transport returned 69 (could mean service or program unavailable) from command:
    /home/host/public_html/helpdesk/gateway.pl

    Why do I get this error all of a sudden?

    I added the following line in my /etc/valiases/host.com

    helpdesk@host.com: \"|/home/host/public_html/helpdesk/gateway.pl\"

    What is wrong her?
    Thank you!
    Domenico
     
  2. bdraco

    bdraco Guest

    Can you do an ls -l on /home/host/public_html/helpdesk/gateway.pl ?
     
  3. jackal

    jackal Well-Known Member
    PartnerNOC

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    I have added a pipe as so, support@host.com: \"|/home/user/etc/gateway.pl\"


    Also not sure what this is /etc/smrsh

    Can you tell me what I need to do to accomplish this?

    9. Configure your MDA or MTA to pipe mail for your support list to
    gateway.pl. For example, here is a sample procmail recipe:

    :0
    * (^To:|^CC:|^Cc:) .*support@foo.bar
    |/path/to/gateway.pl

    You can also set Ticketsmith up directly with sendmail in
    /etc/aliases:

    support: "|/path/to/gateway.pl"

    Keep in mind that with sendmail you need to either put gateway.pl
    in /etc/smrsh or at least symlink to it from that directory so that
    sendmail will execute it. If you do this, you'll have to point
    the /etc/aliases entry to the copy in /etc/smrsh.

    cPanel.net Support Ticket Number:
     
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