Pipe problems with exim. Ticketsmith doesn\'t work anymore.

[Domenico]

Hello,

I use Ticketsmith wich worked fine until I found out that the mail sent to [email protected] wasn\'t passed through to gateway.pl anymore.

I now get the following error:
pipe to |/home/host/public_html/helpdesk/gateway.pl
generated by [email protected]
Child process of virtual_address_pipe transport returned 69 (could mean service or program unavailable) from command:
/home/host/public_html/helpdesk/gateway.pl

Why do I get this error all of a sudden?

I added the following line in my /etc/valiases/host.com

[email protected]: \"|/home/host/public_html/helpdesk/gateway.pl\"

What is wrong her?
Thank you!
Domenico

 

[bdraco]

Can you do an ls -l on /home/host/public_html/helpdesk/gateway.pl ?

 

[jackal]

I have added a pipe as so, [email protected]: \"|/home/user/etc/gateway.pl\"


Also not sure what this is /etc/smrsh

Can you tell me what I need to do to accomplish this?

9. Configure your MDA or MTA to pipe mail for your support list to
gateway.pl. For example, here is a sample procmail recipe:

:0
* (^To:|^CC:|^Cc .*[email protected]
|/path/to/gateway.pl

You can also set Ticketsmith up directly with sendmail in
/etc/aliases:

support: "|/path/to/gateway.pl"

Keep in mind that with sendmail you need to either put gateway.pl
in /etc/smrsh or at least symlink to it from that directory so that
sendmail will execute it. If you do this, you'll have to point
the /etc/aliases entry to the copy in /etc/smrsh.

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