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please advise how to get my support ID to match my hostname

Discussion in 'General Discussion' started by durangod, Jul 22, 2014.

  1. durangod

    durangod Well-Known Member

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    for some reason my hostname does not match my service id number in my trial, i dont know why because i used the ip that my host set me up on...

    but anyway nevermind about the why... i need to know since i cant do a ticket, what is the process to get it synced up with my trial. Do i need to PM someone the numbers i have and the ips?

    thanks
     
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  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Please free free to contact Customer Service here:
    Contact | cPanel, Inc.

    Explain the issue with your IP or hostname what ever it is, and they'll assist you quick and easy.
     
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  3. durangod

    durangod Well-Known Member

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    ok thanks, my host will have a license for me soon, i will pay him today, so does that also solve the issue. I mean when he assigns me a license i will have a whole new service id number too right so should i wait for him, i dont want to have cust service cpanel do stuff and then its for nothing ya know... thats not fair to them..
     
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  4. durangod

    durangod Well-Known Member

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    message sent. I think we might just have a hard drive failure, even after reinstall of the OS it still wont come online, that tells me if im not wrong that its either a full HD failure or is something else physical hardware related.

    Just wanted to let you know.. thanks now i will go to sleep i been up for almost 20 hours now and im a cranky old farthead...
     
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  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are you requesting a name change?

    I'm joking. :)
     
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  6. durangod

    durangod Well-Known Member

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    lol i know hee hee... maybe i need one COF hosting lol... i need a regulator that plugs into my arm and the other end goes in the usb port that when i get tooo tired or stressed it automatically turns off my pc :)

    Actually i did kind of chuckle a bit cause i guess there is a message that i got that says

    i have seen that a few times so not sure if thats apache or cpanel or what, but it made me laugh...

    OOOOOOOOOOO automagically that must be a good thing, hee hee

    its obvioulsly a typo but good for a laugh..
     
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  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    That's not a typo.
     
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