Please don't kill cpop if license invalid

WildWayz

Well-Known Member
Aug 14, 2001
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316
I pay my money to my webhost ontime everytime, but today I get &Invalid CPanel License& and CPOP fails and noone can send/receive emails.

I am so angry at my webhost for not paying you guys - but feel it is unfair that my clients suffer because of this. Sure, kill WHM/Cpanel but not email... its like removing a man's testicles :(

I am trying to contact the host to see what is up, but as usual, no phones are being answered.

Is there anything I can do to get back online?

James
 

WildWayz

Well-Known Member
Aug 14, 2001
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0
316
Serverhost/Plusweb.com

This is the 2nd time it has happened - last time was back in November - was down the whole weekend because of it!

According to the support people, it was meant to have been sorted out this morning - they are blaming dark orb :/

--James
 
B

bdraco

Guest
[quote:32a83744c7][i:32a83744c7]Originally posted by WildWayz[/i:32a83744c7]

I pay my money to my webhost ontime everytime, but today I get &Invalid CPanel License& and CPOP fails and noone can send/receive emails.

I am so angry at my webhost for not paying you guys - but feel it is unfair that my clients suffer because of this. Sure, kill WHM/Cpanel but not email... its like removing a man's testicles :(

I am trying to contact the host to see what is up, but as usual, no phones are being answered.

Is there anything I can do to get back online?

James[/quote:32a83744c7]

Here's the problem... people will buy a license setup all their stuff then cancel it ...
 

WildWayz

Well-Known Member
Aug 14, 2001
209
0
316
I know what you mean :(

I am just really depressed now... this is the 2nd time it has happened. I always pay my bills ontime... last time, I was offline from friday morning to monday.
Now it is happening again.

It wouldn't be so bad if it was just WHM/Cpanel that was down - but email? Means no clients can receive any emails. I know you are protecting your software, but it is us little guys being screwed (not by you).

Last time it happened, I told the webhost that I would cancel my cpanel license with them and get my own direct. He told me that was violating the contract and promised it wouldn't happen again.

I know Jeffrey (the owner of serverhost.com) was in a car crash the other day, but one of his staff should be able to sort it out.

--James
 

awsol

cPanel Test Bitch
Feb 8, 2002
591
0
316
Boston MA
Just get the license direct from a NOC. Granted you will pay 75-100$ for it but in the end its worth it. Chances are since your host isn't a NOC already then you are already paying that much. Get the license direct and leave your host out of that part.
 

awsol

cPanel Test Bitch
Feb 8, 2002
591
0
316
Boston MA
Violating the contract??? WTF kind of crap is that. It is your server which you pay for and you have the right to put any software on it. If you wanted to put on lets say ASP would you have to ask them? I mean be real here. That's pretty much a violation of your rights if you ask me.
 

WildWayz

Well-Known Member
Aug 14, 2001
209
0
316
I agree. Think he wants the reseller discount or some shit :/
I am just so unhappy - just when things are looking great and I am getting a few signups a week (not advertised - just word of mouth) this happens.

--James
 

feanor

Well-Known Member
Aug 13, 2001
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316
The more services/features that live on after a license is cancelled due to non payment or cancellation, the more the entire scheme of licensing can be exploited by those of us that aren't exactly so trustworthy....

There are too many individuals who make finding loopholes in systems like this their number one priority.
 

awsol

cPanel Test Bitch
Feb 8, 2002
591
0
316
Boston MA
So in reality you have to be reimbursed for downtime. The software is suppose to be supported by them. Deffinitly complain and get reimbursed.
 

moronhead

Well-Known Member
Aug 12, 2001
706
0
316
Meantime, so that your clients don't think badly of you, you may want to comment these lines in httpd.conf. That way they should only see a blank page when they try to logon to Cpanel instead of an invalid license message.

#ScriptAliasMatch /cpanel/(.*) /usr/local/cpanel/base/redirect.cgi
#ScriptAliasMatch /kpanel/(.*) /usr/local/cpanel/base/redirect.cgi
#ScriptAliasMatch /controlpanel /usr/local/cpanel/base/redirect.cgi
#ScriptAlias /controlpanel /usr/local/cpanel/base/redirect.cgi
#ScriptAlias /cpanel /usr/local/cpanel/base/redirect.cgi

Just remember to restore them once your license is back.

Webmail should be working OK. Is it?
 

feanor

Well-Known Member
Aug 13, 2001
836
0
316
neomail connects to the pop3 server internally just as any other mail client, as far as I know.

I'd imagine it breaks as well, with failed logins or &server not available& ? If you actually try to refresh your inbox, that is.
 

WildWayz

Well-Known Member
Aug 14, 2001
209
0
316
Hi ya

All is now working.

Serverhost cancelled their contract with Burst and went directly with DarkOrb - and because of that, BurstNet ended their license a day or so earlier than expected.

James