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Please explain timing and retry policies for remote (e.g. Amazon S3) backup processing.

Discussion in 'Data Protection' started by spaceman, Dec 10, 2014.

  1. spaceman

    spaceman Well-Known Member

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    Hello,

    It appears that there is no documentation in relation to the timing and retry policies for WHM's remote backups, e.g. to Amazon S3.

    Here's what we "think" happens:

    1. The trigger for the first attempt to copy the backup of an account to the specified remote destination is after successful completion of the local backup of that account.
    2. A max of 3 attempts are made to copy the backup of an account to the remote destination.
    3. So either on successful copying of a backup file, or after the 3rd failure to copy, the remote backup processing moves on to the next local backup file in the queue and starts the "3 attempts" process again.

    Is the above correct? Anything we're missing? Suggestion: add this information to your documentation: https://documentation.cpanel.net/display/ALD/Backup+Configuration

    Thanks,

    Ross
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    This is mentioned under the "Timeout" section in the document you referenced:

    Does that help to better explain the process?

    Thank you.
     
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