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Please help. Cpanel Account Transfer Did Not Work Correctly And Site is Unreachable. #

Discussion in 'General Discussion' started by mykkal, May 1, 2013.

  1. mykkal

    mykkal Well-Known Member

    Feb 9, 2007
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    Atlanta, Georgia, United States
    I submitted a ticket for this. I should have priority support but my host, layeredtech has demoted my service level so they are not creating tickets even tho I pay them for access to cpanel. And...They have the highest priority support level. I'm definitely going to move. Cause my sites are down and I'm not getting what I pay for.

    The ticket number is #4065297

    I transferred to this server yesterday. I had the IP address assigned to it. Since the transfer finished I've been unable to access the site. When I tried to access the domain I notice multiple errors. The error I receive was "Permission denied: /home/rashaent/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable".

    However file permissions on the .htacess file are 755 and the public_html folder is the same as well. I did a search for the error and found articles related to frontpage extensions causing the problems.
    Since CPANEL recently deprecated frontpage extensions and the account transfer should work without issues I'm asking that cpanel take a look. This was a cpanel to cpanel transfer. Site permissions were correct on the originating machine and everything worked just fine. However now we get permission related errors and show as correct via chmod and FTP browsing.

    I am, however, able to access the cpanel for so the problem is not apache but most likely the way that cpanel deployed the transfer.

    All other sites on this server are working fine.
  2. quietFinn

    quietFinn Well-Known Member

    Feb 4, 2006
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    Root Administrator
    1st, permissions for .htaccess should be max. 644, and public_html should be 750.

    2nd, check .htaccess if there is something like:
    AddHandler application/x-httpd-php53 .php
    then comment out that line and try again.

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