please help i have problem with backup from cpanel after update to WHM 11.28.83

semsem_raw2an

Member
Feb 17, 2011
5
0
51
Hello sir,

please after i'm update my cpanel to the new Version WHM 11.28.83 Backup icon disapperd from Cpanel, and i don't know how to generate full backup?

and i don't disabled it from Whm?

so how To generete a full backup from The new verison of cpanel?

thanks
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello semsem_raw2an,

Are you logging into WHM as the root user or a reseller user? If as a reseller user, you may need to contact your provider to see if there is something that is restricting that option for your account after that update.

If you are the root user, could you check if you are using the default feature list for the account in question or which feature list is being used. At that point, check that feature list in WHM > Packages > Feature Manager to see if "Backup Manager" is selected. If it is, try re-saving that feature list. If it is not listed, please check it and re-save the feature list.

Thanks.