Please help to fix and resotre a Full Backup/cpmove File

peratik

Member
Aug 31, 2013
16
0
1
cPanel Access Level
Root Administrator
Hello

I have a a Full Backup/cpmove File named: cpmove-domain.com.tar.gz

When I try to restore it, says:
Account Creation Status: failed (Sorry, username and domain cannot be the same)
Yes, username and domain is the same. I do not have access to old server. How can I manually fix the .tar.gz file and change the username and restore it?

Regards
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Did the account username include a period, or was that only used in the name of the backup archive? You can rename the backup archive via the "mv" command. EX:

Code:
mv cpmove-username.com.tar.gz cpmove-username.tar.gz
However, if the account was using an invalid username at the time of the backup, you would have to manually extract the archive, modify all entries of the invalid username to a new valid username, and then package back the contents into an archive.

Thank you.