Please help to fix and resotre a Full Backup/cpmove File

[peratik]

Hello

I have a a Full Backup/cpmove File named: cpmove-domain.com.tar.gz

When I try to restore it, says:

Account Creation Status: failed (Sorry, username and domain cannot be the same)

Yes, username and domain is the same. I do not have access to old server. How can I manually fix the .tar.gz file and change the username and restore it?

Regards

 

[cPanelMichael]

Hello

Did the account username include a period, or was that only used in the name of the backup archive? You can rename the backup archive via the "mv" command. EX:

mv cpmove-username.com.tar.gz cpmove-username.tar.gz

However, if the account was using an invalid username at the time of the backup, you would have to manually extract the archive, modify all entries of the invalid username to a new valid username, and then package back the contents into an archive.

Thank you.