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Discussion in 'General Discussion' started by sir.armando, Dec 8, 2008.

  1. sir.armando

    sir.armando Registered

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    hello .. my website is chelsea-fc.ir ....

    well i was installing some components on joomla but suddenly it errored : JFTP::login: Unable to login JFTP:tore: Unable to use passive mode
    then i went to cpanel for changing password but it dont change :eek: it errored : Your password could not be changed because the new password failed with the following reason : (it is based on a dictionary word), please try again!
    my password wasnt an unusual one .

    after that i want to go to ftp but i couldnt ... it drop ... please help me ... say what could i do to see my website like before ????????????????????

    now i remove joomla to reinstall it but it ask for ftp .... please give me some suggestion . if i should install all of my programms i will do it . but help me please ....

    tanx .
    Goodluck
     
    #1 sir.armando, Dec 8, 2008
    Last edited by a moderator: Dec 8, 2008
  2. rhenderson

    rhenderson Well-Known Member

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    Been having some of the same "dictionary issues" as well. cPanel advised me a dictionary word could be p@assword even though you cannot find it in the diction it is still considered a dictionary word. Like @ for a, o's for 0's (zero) 1 for i, etc... are now looked at the same.
     
  3. sir.armando

    sir.armando Registered

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    hello

    well my problem is password but the important one is ftp . i couldnt do any thing without ftp . please giude me in this problem by some suggestions .

    thanks/
     
    #3 sir.armando, Dec 9, 2008
    Last edited: Dec 9, 2008
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    My recommendation is to check the password strength meter when typing your password. If it is red, you need to create a stronger password.
     
  5. MyHostStore

    MyHostStore Registered

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    having a similar problem

    I have now changed my pw to a stronger (yellow) pw but when i try to login using coreftp it still says:

    USER XXXXX
    331 User XXXXX OK. Password required
    PASS **********
    530 Login authentication failed

    any ideas?
    Dave
    PS I have also posted my problem here: http://forums.cpanel.net/showthread.php?t=112085
     
    #5 MyHostStore, Mar 28, 2009
    Last edited: Mar 28, 2009
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Authentication failed is a much different error from "Your password could not be changed because the new password failed with the following reason : (it is based on a dictionary word), please try again!" so you are unlikely to find solutions to that issue in this thread. However, it seems you have already received a few useful responses to your other thread.
     
  7. chris21

    chris21 Registered

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    Greetings,

    I've just started having this same problem a few days ago as well. It's annoying as the only way to change it thru WHM for all my customers. The Password strength is disabled and I'm still getting password can't be changed due to it being a dictionary issue.
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Since you say password strength enforcement is disabled, but you're still getting this message - please submit a support ticket so we can diagnose this for you: http://tickets.cPanel.net/submit
     
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