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please look at my problem

Discussion in 'General Discussion' started by s_2_s, Jan 10, 2005.

  1. s_2_s

    s_2_s Well-Known Member

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    hello
    i have been experiencing this problem from i intended to move my bussiness to a another server provider i'm sure its probably not dependant on the new server company
    but i hope you can help and guide me
    the problem is as the following

    the server goes out of resources too much and it could never stay 10 days up
    sometimes it hang [ out of resources ] twice a day and lots of downtime and server reboots

    i upgraded the ram then the processor and nothing of that helped i dont know why

    the server load is so smooth all over the time but suddenly for an unkown reason it goes out of resources ... no error messages on logs nothing strange or any heavy commands excutes ..... no programs installed that causes that at certain time


    when the server goes out of resources the following happends
    1- http / ftp / https / ssh / pop3 all service begins to unrespond and i cannot connect to the server
    2- ping still gives a reply from the server with normal reply time hwoever all services are down


    i'm so desparate and i cannot see what is the cause and i can't rest assured ever and i have to stay 24 on my pc watching the server !!!!
    please help
    thanks
     
  2. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    What operating sysem and full kernel version are you running?
     
  3. netlook

    netlook Well-Known Member
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    I had similiar problem - everything was working at the begining, but from time to time load goes to 100 and more. So I decidet do spend some time to trace what's going on. I noticed that when server goes unaccessable, the IOWAIT was very high, like disk were all the time working. I asked my DC to check this. They decided to swap my server to brand new one, but with old HDDs. After 2 days I had this problem again. So - they replaced my HDDs to brand new one, and it helped.
     
  4. Alexandre Duran

    Alexandre Duran Well-Known Member

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    Do you use a SCSI hd system or IDE ?
    What Kernel version ?
     
  5. s_2_s

    s_2_s Well-Known Member

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    hello
    thanks alot for your attention and i hope that you help me and i so appreciate your help

    OS :RedHat 9 i686 RUNNING - WHM X v3.1.0 and WHM 9.9.9 cPanel 9.9.9-R14

    i have ram Memory: 963272k/982976k available (1359k kernel code, 16632k reserved, 1004k data, 132k init, 65472k highmem)

    with celeron processor i386
    Linux xxx.xxxxxx.com 2.4.20-31.9 #1 Tue Apr 13 18:04:23 EDT 2004 i686 i686 i386 GNU/Linux
    [ the same problem happend with the server and i changed all hardware including ram processor and even the HDD ]

    Hard disk seagate
    Physcial Diskshda: ST3120026A, ATA DISK drive
    hda: attached ide-disk driver.
    hda: host protected area => 1
    hda: 234441648 sectors (120034 MB) w/8192KiB Cache, CHS=14593/255/63
    same problem was happening with the old westerndigital hdd also

    disk usage is

    Current Disk UsageFilesystem Size Used Avail Use% Mounted on
    /dev/hda6 981M 465M 466M 50% /
    /dev/hda1 99M 14M 80M 15% /boot
    /dev/hda8 91G 59G 28G 68% /home
    none 472M 0 472M 0% /dev/shm
    /dev/hda7 981M 17M 915M 2% /swap
    /dev/hda5 190M 5.7M 174M 4% /tmp
    /dev/hda2 9.7G 2.5G 6.7G 27% /usr
    /dev/hda3 6.8G 3.2G 3.2G 50% /var
    /dev/tmpMnt 190M 5.7M 174M 4% /tmp


    CPU/Memory/MySQL Usage >>>>>>>> nothing red or even yellow
    but

    07:41:18 up 10:02, 1 user, load average: 2.03, 1.45, 1.33
    178 processes: 176 sleeping, 1 running, 1 zombie, 0 stopped
    CPU states: 45.2% user 9.5% system 0.0% nice 0.0% iowait 45.2% idle
    Mem: 966236k av, 894464k used, 71772k free, 0k shrd, 34232k buff
    634736k actv, 112092k in_d, 14604k in_c
    Swap: 0k av, 0k used, 0k free 256476k cached


    EDIT : i had same problems before i upgraded kernel from 2.4.20-8 also
     
    #5 s_2_s, Jan 10, 2005
    Last edited: Jan 10, 2005
  6. s_2_s

    s_2_s Well-Known Member

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    anybody ???
     
  7. Hoss

    Hoss Active Member

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    Allright I don't get over here much, but I'll get you started.
    First thing is you list a Celeron, which isn't very good for serving but, you don't specify what CPU Speed it is?

    Second and more importantly is what are you doing with the server?
    Are you hosting a Bulletin Board for instance? Or serving web pages only? etc etc etc

    It is of utmost importance that you configure & tweak Apache via the httpd.conf file
    And more inportantly if your using any database functions that you configure MySQL via the my.cnf file properly. These are of course basics, but nost hosts never configure them properly and many people don't think to throughly check them.
    Also Cpanel should be auto-restarting these services for you when they go down. And if you've setup your contact email, you should have recieved an email each time they wnet down. These would contain some hint of where the problem may lie.

    If you did get these amils form the server root, what did they say?
    Have you gone thorugh your .conf files and set them up correctly?
     
  8. s_2_s

    s_2_s Well-Known Member

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    Hi
    Thnaks for your reply
    the cpu speed is 2.4GHZ , celenron isn't good ??? whats good ?? Pentium ? whats the difference !!!!!!!!!!!!!!
    yes i run alot of bulltin boards
    no, i have configured httpd.conf , my.cnf properly
    no, cpanel wont restart anything because server just freezes and never come back untill a reboot
    when i add a new ram the new ram is eaten and i alwayse seen used memroy of ram to most of it and free alwayse just less than 80-90 Mb however i now have 1.5GB ram and my server company says my server cannot handle a 2GB ram
     
  9. s_2_s

    s_2_s Well-Known Member

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    anybody would help ???
     
  10. bigj

    bigj Well-Known Member

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    What version of PHPbb and PHP are you running? There is a known problem with PHP < 4.3.10 and PHPbb < 2.0.11.

    Also do a 'ps -ef' or 'top' and find out what causing your server to have a load average of 2+. That's not overly busy but that should raise a little red flag and make you wonder whether it's a legit set of processes or something bad.

    bigj
     
  11. s_2_s

    s_2_s Well-Known Member

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    httpd using up to 99% cpu
    exim also using up to 99% cpu
    mysql using 20% cpu but with 150 Mb of memory alone
    i have updated all phpbb instances and add a line tomod security to prevent its exploit
    so what ?
     
  12. dr2web

    dr2web Active Member

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    If I had a load that high I would look at adding more servers, or upgrading processor. I would never use a celeron processor ona server that I depended on as it always benchmarks weak.

    Just some notes. My clue to add a server is my load reaches nearly 1.0 you are at double that. That could be a huge source during peak hours of httpd.

    Hope that helps.
     
  13. s_2_s

    s_2_s Well-Known Member

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    same problem used to haoppen with AMD processor same cpu speed :(
    so what do you suggest
     
  14. AndyReed

    AndyReed Well-Known Member
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    Two questions:
    - How many clients do you host on your server?
    - How much resources on your server do they exhaust?

    Make sure that the scripts including php and Perl terminate/shut down a service after being used.
    Look at the error logs, especially Apache error log, for leads to the crash or resource consumption.
     
  15. s_2_s

    s_2_s Well-Known Member

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    examine this please

    19:25:19 up 1 day, 14:34, 3 users, load average: 4.42, 3.14, 3.18
    183 processes: 159 sleeping, 3 running, 16 zombie, 5 stopped
    CPU states: 27.7% user 7.9% system 0.9% nice 0.0% iowait 63.3% idle
    Mem: 1483316k av, 1463200k used, 20116k free, 0k shrd, 228272k buff
    1046184k actv, 82428k in_d, 30376k in_c
    Swap: 0k av, 0k used, 0k free 763544k cached

    PID USER PRI NI SIZE RSS SHARE STAT %CPU %MEM TIME CPU COMMAND
    21799 root 15 0 9464 9464 636 S 29.7 0.6 0:36 0 httpd
    22464 mysql 15 0 41816 40M 1372 S 2.9 2.8 1:22 0 mysqld
    21500 root 15 0 952 952 456 R 0.9 0.0 0:40 0 top
    1 root 18 0 112 112 56 S 0.0 0.0 0:05 0 init
    2 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 keventd
    3 root 34 19 0 0 0 SWN 0.0 0.0 0:00 0 ksoftirqd_CPU0
    8 root 25 0 0 0 0 SW 0.0 0.0 0:00 0 bdflush
    4 root 15 0 0 0 0 SW 0.0 0.0 0:02 0 kswapd
    5 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 kscand/DMA
    6 root 15 0 0 0 0 SW 0.0 0.0 2:12 0 kscand/Normal
    7 root 16 0 0 0 0 SW 0.0 0.0 5:46 0 kscand/HighMem
    9 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 kupdated
    10 root 25 0 0 0 0 SW 0.0 0.0 0:00 0 mdrecoveryd
    14 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 kjournald
    78 root 25 0 0 0 0 SW 0.0 0.0 0:00 0 khubd
    254 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 kjournald
    255 root 15 0 0 0 0 SW 0.0 0.0 0:05 0 kjournald
    256 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 kjournald
    257 root 25 0 0 0 0 SW 0.0 0.0 0:00 0 kjournald
     
  16. AndyReed

    AndyReed Well-Known Member
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    Are you using any 3rd party programs such as APF, BFD, mod_dosevasive, mod_security, and/or a program monitoring httpd such as: SIM from rfxnetworks.com?
     
  17. s_2_s

    s_2_s Well-Known Member

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    ps -aux shows

    USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND
    root 1 0.0 0.0 1384 112 ? S Jan14 0:05 init [3]
    root 2 0.0 0.0 0 0 ? SW Jan14 0:00 [keventd]
    root 3 0.0 0.0 0 0 ? SWN Jan14 0:00 [ksoftirqd_CPU0]
    root 8 0.0 0.0 0 0 ? SW Jan14 0:00 [bdflush]
    root 4 0.0 0.0 0 0 ? SW Jan14 0:02 [kswapd]
    root 5 0.0 0.0 0 0 ? SW Jan14 0:00 [kscand/DMA]
    root 6 0.0 0.0 0 0 ? SW Jan14 2:12 [kscand/Normal]
    root 7 0.2 0.0 0 0 ? SW Jan14 5:47 [kscand/HighMem]
    root 9 0.0 0.0 0 0 ? SW Jan14 0:00 [kupdated]
    root 10 0.0 0.0 0 0 ? SW Jan14 0:00 [mdrecoveryd]
    root 14 0.0 0.0 0 0 ? SW Jan14 0:00 [kjournald]
    root 78 0.0 0.0 0 0 ? SW Jan14 0:00 [khubd]
    root 254 0.0 0.0 0 0 ? SW Jan14 0:00 [kjournald]
    root 255 0.0 0.0 0 0 ? SW Jan14 0:05 [kjournald]
    root 256 0.0 0.0 0 0 ? SW Jan14 0:00 [kjournald]
    root 257 0.0 0.0 0 0 ? SW Jan14 0:00 [kjournald]
    root 258 0.0 0.0 0 0 ? SW Jan14 0:03 [kjournald]
    root 259 0.0 0.0 0 0 ? SW Jan14 0:34 [kjournald]
    root 261 0.0 0.0 0 0 ? SW Jan14 0:00 [loop0]
    root 338 0.0 0.0 5196 284 ? S Jan14 0:00 /bin/bash /etc/rc.d/rc 3
    root 643 0.0 0.0 1448 232 ? S Jan14 0:08 syslogd -m 0
    root 647 0.0 0.0 1380 60 ? S Jan14 0:00 klogd -x
    root 667 0.0 0.0 2648 380 ? S Jan14 0:01 /usr/sbin/sshd
    root 681 0.0 0.0 2072 156 ? S Jan14 0:00 xinetd -stayalive -pidfile /var/r
    root 691 0.0 0.0 4288 64 ? S Jan14 0:00 rhnsd --interval 240
    root 712 0.0 0.0 1400 68 ? S Jan14 0:00 /usr/sbin/portsentry -tcp
    root 720 0.0 0.0 5056 140 ? S Jan14 0:00 /bin/sh /etc/rc3.d/S99local start
    named 17066 0.0 0.2 31700 3616 ? S Jan14 0:30 /usr/sbin/named -u named
    root 21355 0.0 0.0 6316 208 ? S Jan14 0:00 /usr/sbin/pure-authd -s /var/run/
    root 9697 0.0 0.1 8784 2816 ? S Jan14 0:00 /usr/bin/perl ./mysqlwatch
    root 16935 0.2 0.7 15384 11580 ? SN 06:49 1:52 cpanellogd - setting up logs for
    root 16938 0.0 0.2 7832 3560 ? S 06:49 0:01 cppop - accepting on port 110
    root 17172 0.0 0.2 8804 3916 ? S 06:50 0:06 cpsrvd - waiting for connections
    cpanel 17187 0.0 0.0 20132 1136 ? S 06:50 0:00 /usr/bin/stunnel-4.04local /usr/l
    root 17994 0.0 0.3 14536 4688 ? S 06:58 0:03 /usr/sbin/clamd
    root 18021 0.0 0.0 3416 928 ? S 06:58 0:00 antirelayd
    root 21237 0.1 0.0 5700 868 ? S 18:26 0:05 sshd: root@pts/7,pts/8,pts/9
    root 21333 0.0 0.0 5192 496 pts/7 S 18:27 0:00 -bash
    root 21336 0.0 0.0 5188 328 pts/8 S 18:27 0:00 -bash
    root 21500 1.2 0.0 5108 956 pts/8 S 18:27 0:45 top
    root 21569 0.0 0.0 5192 832 pts/9 S 18:27 0:00 -bash
    root 21799 0.0 0.6 19800 9456 ? S 18:28 0:03 /usr/local/apache/bin/httpd
    root 22430 0.0 0.0 5076 184 pts/9 S 18:30 0:00 /bin/sh /usr/bin/mysqld_safe --da
    mysql 22464 0.6 2.8 171496 42752 pts/9 S 18:30 1:30 /usr/sbin/mysqld --basedir=/ --da
    nobody 24593 0.0 0.5 19160 8452 ? S 18:36 0:00 /usr/local/apache/bin/httpd
    root 26053 0.0 0.0 7124 1108 pts/9 T 18:40 0:00 /usr/bin/perl /scripts/resetquota
    root 26054 0.0 0.0 6468 452 pts/9 T 18:40 0:00 /usr/bin/perl /scripts/editquota
    root 26059 0.0 0.0 0 0 pts/9 Z 18:40 0:00 [edquota <defunct>]
    root 26085 0.0 0.0 4996 128 pts/9 T 18:40 0:00 sh -c /sbin/quotaon -a 2>/dev/nul
    root 3877 0.0 0.1 8676 2188 ? S 19:07 0:00 /usr/bin/perl /usr/local/cpanel/b
    nobody 3883 0.0 1.0 24024 15808 ? S 19:07 0:00 /usr/local/apache/bin/httpd
    nobody 3969 0.0 0.6 19908 10004 ? S 19:07 0:00 /usr/local/apache/bin/httpd
    nobody 3978 0.0 0.9 21948 13480 ? S 19:07 0:00 /usr/local/apache/bin/httpd
    nobody 3982 0.0 0.8 22968 12524 ? S 19:07 0:00 /usr/local/apache/bin/httpd
    nobody 3993 0.0 0.9 22020 13612 ? S 19:07 0:00 /usr/local/apache/bin/httpd
    nobody 3996 0.0 0.9 25028 14644 ? S 19:07 0:00 /usr/local/apache/bin/httpd
    nobody 5542 0.1 0.8 23348 13340 ? S 19:12 0:01 /usr/local/apache/bin/httpd
    nobody 8134 0.2 1.1 24820 16516 ? S 19:20 0:01 /usr/local/apache/bin/httpd
    nobody 8263 0.1 1.0 24208 16180 ? S 19:21 0:01 /usr/local/apache/bin/httpd
    nobody 8832 0.1 1.0 23056 15120 ? S 19:22 0:00 /usr/local/apache/bin/httpd
    nobody 9202 0.1 0.9 21928 13872 ? S 19:23 0:00 /usr/local/apache/bin/httpd
    nobody 9203 0.2 1.0 23820 15732 ? S 19:23 0:01 /usr/local/apache/bin/httpd
    nobody 9211 0.3 1.0 23108 15228 ? S 19:23 0:01 /usr/local/apache/bin/httpd
    nobody 9315 0.2 0.9 22548 14444 ? S 19:23 0:01 /usr/local/apache/bin/httpd
    nobody 9316 0.1 1.0 23200 15140 ? S 19:23 0:00 /usr/local/apache/bin/httpd
    nobody 9321 0.4 1.1 24560 16680 ? S 19:23 0:01 /usr/local/apache/bin/httpd
    nobody 9322 0.1 0.9 22680 14568 ? S 19:23 0:00 /usr/local/apache/bin/httpd
    nobody 9402 0.1 0.0 0 0 ? Z 19:24 0:00 [httpd <defunct>]
    nobody 9407 0.0 0.7 30736 11804 ? S 19:24 0:00 /usr/local/apache/bin/httpd
    nobody 9408 0.3 1.1 24308 16356 ? S 19:24 0:01 /usr/local/apache/bin/httpd
    nobody 9411 0.1 0.8 21296 13184 ? S 19:24 0:00 /usr/local/apache/bin/httpd
    nobody 9413 0.2 0.9 22104 14092 ? S 19:24 0:00 /usr/local/apache/bin/httpd
    nobody 9609 0.2 0.9 22112 14064 ? S 19:25 0:00 /usr/local/apache/bin/httpd
    nobody 9616 0.0 0.7 20032 11576 ? S 19:25 0:00 /usr/local/apache/bin/httpd
    nobody 9623 0.3 1.0 23336 15296 ? S 19:25 0:00 /usr/local/apache/bin/httpd
    nobody 9635 0.1 0.8 21320 13228 ? S 19:25 0:00 /usr/local/apache/bin/httpd
    nobody 9637 0.5 0.9 22328 14464 ? S 19:25 0:01 /usr/local/apache/bin/httpd
    nobody 9638 0.2 0.9 22124 14040 ? S 19:25 0:00 /usr/local/apache/bin/httpd
    nobody 9803 0.2 1.0 24404 16136 ? S 19:26 0:00 /usr/local/apache/bin/httpd
    nobody 9822 0.2 1.1 26136 17660 ? S 19:26 0:00 /usr/local/apache/bin/httpd
    nobody 9852 0.0 0.8 20644 12440 ? S 19:26 0:00 /usr/local/apache/bin/httpd
    dar 10190 0.0 0.0 1356 336 ? SN 19:27 0:00 /usr/local/cpanel/bin/logrunner 2
    dar 10191 0.0 0.0 2384 776 ? TN 19:27 0:00 /usr/local/cpanel/3rdparty/bin/an
    nobody 10306 0.2 1.0 23400 15416 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10317 0.4 1.0 23804 15700 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10322 0.4 1.0 23768 15652 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10323 0.2 0.9 21976 13852 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10328 0.4 0.9 22936 14816 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10329 0.1 0.7 20196 11636 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10330 0.1 0.8 21160 13216 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10540 0.0 0.7 19800 10448 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10559 0.2 0.9 21932 13732 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10563 0.4 1.0 23676 15576 ? R 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10564 0.0 0.7 20180 11764 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10573 0.0 0.7 20028 11496 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10581 0.0 0.7 19816 10516 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10583 0.4 0.9 22468 14360 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10584 0.0 0.7 19912 11416 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10589 0.6 0.9 22116 14056 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10590 0.1 0.8 21292 13108 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10591 0.3 0.9 22076 13908 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10592 0.3 0.7 19808 10400 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10598 0.0 0.7 19800 10444 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10599 0.0 0.7 19812 10516 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10600 0.6 0.9 22656 14660 ? R 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10601 0.3 0.0 0 0 ? Z 19:28 0:00 [httpd <defunct>]
    nobody 10612 0.0 0.7 20024 11432 ? S 19:28 0:00 /usr/local/apache/bin/httpd
    nobody 10683 0.3 0.9 21960 13768 ? S 19:29 0:00 /usr/local/apache/bin/httpd
    nobody 10862 0.0 0.7 19800 10432 ? S 19:29 0:00 /usr/local/apache/bin/httpd
    root 10895 0.0 0.0 2824 888 pts/9 R 19:29 0:00 ps -aux
     
  18. s_2_s

    s_2_s Well-Known Member

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    YES using all of them
     
  19. AndyReed

    AndyReed Well-Known Member
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    Read your first post, you said, "the server load is so smooth all over the time but suddenly for an unknown reason it goes out of resources ... no error messages on logs nothing strange or any heavy commands executes ..... no programs installed that causes that at certain time."

    Having said that, the problem you have is intermittent. Please, read my previous two responses. I am not sure why you are not answering my questions :confused:

    Good luck!
     
  20. s_2_s

    s_2_s Well-Known Member

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    thanks very much for trying to help me
    1- 320 but most of the sites are in active and no visitors on them and max visitors recoreded in apache stats was 20-30 requests on the most busy times
    2- i am sadly unable to determine how much resources thgey exhaust
     
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