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Plesk 10.3 to WHM/cPanel 11.32.5 build 11 (Multiple Accounts Transfer)

Discussion in 'Migrate to cPanel' started by allentkw, Oct 7, 2012.

  1. allentkw

    allentkw Registered

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    Hi,

    I have tried performing a migration from a VPS running Plesk 10.3.0 CentOS 5 1012110629.18 to another VPS running cPanel/WHM 11.32.5 (build 11) and encountered the following issue when I am trying to use the WHM->Transfers->Copy multiple accounts/packages from another server.

    The following is the error encountered:

    Creating /scripts... Done
    Copying pkgacct-pXa script.....0%.. ..100%.. ...Done
    Copying unpkgacct script.....0%.. ..100%.. ...Done
    Copying updateuserdomains-universal script.....0%.. ..100%.. ...Done
    Running updateuserdomains-universal script... Done
    Copying packages-pXa script......Done
    Running packages script...
    bash: /scripts/packages: No such file or directory

    The trace output:

    ==sshcontroloutput==
    bash: /scripts/packages: No such file or directory

    sshcommandfailed=127

    Could this be a bug in the WHM multiple accounts transfers (For Plesk) script?
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    Could you try doing the following on the Plesk box?

    Code:
    touch /scripts/packages
    chmod 700 /scripts/packages 
    mkdir -p /var/cpanel/packages
    echo 'FEATURELIST=unsupported' > /var/cpanel/packages/unsupported
    If you still have issues after doing the above on the Plesk machine, please open up a ticket on the cPanel server in WHM > Support Center > Contact cPanel and provide both server login credentials (source Plesk and destination cPanel). Please also indicate this is a Plesk to cPanel transfer so the ticket will go to the right queue for Migrations Team to assist further.

    Thanks!
     
  3. allentkw

    allentkw Registered

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    The above works. After applying the above fix to the Plesk box, WHM->Transfers->Copy multiple accounts/packages is now able to get a list of accounts that are in the Plesk box.

    However, when I try to perform a test transfer using WHM->Transfers->Copy an account from another server; It failed at transferring the .tar.gz files. I checked the Plesk box and there are splitted .tar.gz files in /home/cpmove-<ACCOUNT>-split/ though.

    The output after the "pXa Creating archive" process. Note, I have replaced the actual account name with <ACCOUNT>:

    Code:
    Filesys::POSIX::Real::Inode::open('Filesys::POSIX::Real::Inode=HASH(0x184980f0)', 0) called at /tmp/.perl-ppk-DmKJHu/lib/Filesys/POSIX/Userland/Tar.pm line 73
    Filesys::POSIX::Userland::Tar::_write_file('Filesys::POSIX::Real::Inode=HASH(0x184980f0)', 'Filesys::POSIX::IO::Handle=REF(0x24b34f0)') called at /tmp/.perl-ppk-DmKJHu/lib/Filesys/POSIX/Userland/Tar.pm line 107
    Filesys::POSIX::Userland::Tar::_archive('Filesys::POSIX::Real::Inode=HASH(0x184980f0)', 'Filesys::POSIX::IO::Handle=REF(0x24b34f0)', 'cpmove-<ACCOUNT>/homedir/mail/<ACCOUNT>.com/zn/cur/1349675634...', 'HASH(0x242a230)') called at /tmp/.perl-ppk-DmKJHu/lib/Filesys/POSIX/Userland/Tar.pm line 146
    Filesys::POSIX::Userland::Tar::__ANON__('Filesys::POSIX::Path=ARRAY(0x184928b0)', 'Filesys::POSIX::Real::Inode=HASH(0x184980f0)') called at /tmp/.perl-ppk-DmKJHu/lib/Filesys/POSIX/Userland/Find.pm line 96
    Filesys::POSIX::Userland::Find::find('Cpanel::Pkgacct::Archive=HASH(0x1d6e860)', 'CODE(0x241ea30)', 'HASH(0x242a230)', 'cpmove-<ACCOUNT>') called at /tmp/.perl-ppk-DmKJHu/lib/Filesys/POSIX.pm line 129
    Filesys::POSIX::AUTOLOAD('Cpanel::Pkgacct::Archive=HASH(0x1d6e860)', 'CODE(0x241ea30)', 'HASH(0x242a230)', 'cpmove-<ACCOUNT>') called at /tmp/.perl-ppk-DmKJHu/lib/Filesys/POSIX/Userland/Tar.pm line 148
    Filesys::POSIX::Userland::Tar::tar('Cpanel::Pkgacct::Archive=HASH(0x1d6e860)', 'Filesys::POSIX::IO::Handle=REF(0x24b34f0)', 'HASH(0x242a230)', 'cpmove-<ACCOUNT>') called at /tmp/.perl-ppk-DmKJHu/lib/Filesys/POSIX.pm line 129
    Filesys::POSIX::AUTOLOAD('Cpanel::Pkgacct::Archive=HASH(0x1d6e860)', 'Filesys::POSIX::IO::Handle=REF(0x24b34f0)', 'HASH(0x242a230)', 'cpmove-<ACCOUNT>') called at /tmp/.perl-ppk-DmKJHu/lib/Cpanel/Pkgacct/Archive.pm line 118
    Cpanel::Pkgacct::Archive::write_tar_to_handle('Cpanel::Pkgacct::Archive=HASH(0x1d6e860)', 'GLOB(0x240baf0)') called at /tmp/.perl-ppk-DmKJHu/lib/Cpanel/Pkgacct/Archive.pm line 137
    Cpanel::Pkgacct::Archive::__ANON__('GLOB(0x240baf0)') called at /tmp/.perl-ppk-DmKJHu/lib/Cpanel/IO/Tarball.pm line 84
    Cpanel::IO::Tarball::new('Cpanel::IO::Tarball', 'tar_writer', 'CODE(0x1d72e00)') called at /tmp/.perl-ppk-DmKJHu/lib/Cpanel/Pkgacct/Archive/Writer.pm line 176
    Cpanel::Pkgacct::Archive::Writer::write_split_tarballs('Cpanel::Pkgacct::Archive::Writer=HASH(0x241ea40)', 'dest', '/home/cpmove-<ACCOUNT >-split', 'chunk_name_format', 'cpmove-<ACCOUNT>.tar.gz.part%05d', 'chunk_size', 100000000) called at /tmp/.perl-ppk-DmKJHu/lib/Cpanel/Pkgacct/Archive.pm line 141
    Cpanel::Pkgacct::Archive::write_to_disk('Cpanel::Pkgacct::Archive=HASH(0x1d6e860)', 'split', 1, 'dest', '/home/cpmove-<ACCOUNT>-split', 'timer', 'Cpanel::Event::Timer=HASH(0x1d72e20)') called at /tmp/.perl-ppk-DmKJHu/scripts/main.pl line 1355
    Script::Pkgacct::pXa::script('Script::Pkgacct::pXa=HASH(0x1b3d5c0)') called at /tmp/.perl-ppk-DmKJHu/scripts/main.pl line 51 at /tmp/.perl-ppk-DmKJHu/lib/Cpanel/IO/Tarball.pm line 174.
    The trace output:

    ==sshcontroloutput==

    sshcommandfailed=1

    Do you have any known fixes for the above? Or will I need to submit a ticket to let the migration team to assist further?
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    At this point, you'll need to submit a ticket as I'm not sure what might be causing this one to occur. Please ensure to provide the login details for both machines and to indicate it is a Plesk to cPanel transfer. Thanks!
     
  5. rip_curl

    rip_curl Well-Known Member

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    I have the the same problem
    cpanel for VPS
    WHM 11.34.0 (build 9)
     
  6. JeffP.

    JeffP. Well-Known Member

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    Hi rip_curl,

    If you are still experiencing this issue and have not done so aleady, please open a ticket using the instructions provided by cPanelTristan shown above.

    Thanks!
     
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