Plesk refuse access to cPanel transfer tool

Stergios Geo

Member
Dec 4, 2017
6
2
53
athens
cPanel Access Level
Root Administrator
Hi all,
I try to transfer all hosting accounts from Plesk to cPanel via cPanel transfer tool but i get the error:

(XID 8n46g3) The system failed to connect to “Plesk_IP” on port “22” because of an error: Connection refused Failed to establish session and parse security token: 599 Internal Exception (Could not connect to 'Plesk_IP:2087': Connection refused ) at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/cPanel/PublicAPI.pm line 526.

The authentication method is root password. I checked if password work via winSCP and it a works fine. I disabled Plesk firewall, i added cpanel ip on Plesk Trusted IP Addresses, but nothing change.

This behavior happen both of two Plesk server than i tried to transfer to cPanel

Any idea plz???
 

andrew.n

Well-Known Member
Jun 9, 2020
934
346
63
EU
cPanel Access Level
Root Administrator
Exception (Could not connect to 'Plesk_IP:2087': Connection refused ) at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/cPanel/PublicAPI.pm line 526.

cPanel trying to connect to cPanel WHM port (2087( rather than Plesk (8443) and thats the problem.
 

Stergios Geo

Member
Dec 4, 2017
6
2
53
athens
cPanel Access Level
Root Administrator
Exception (Could not connect to 'Plesk_IP:2087': Connection refused ) at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/cPanel/PublicAPI.pm line 526.

cPanel trying to connect to cPanel WHM port (2087( rather than Plesk (8443) and thats the problem.
@Stergios Geo you must select Remote Server Type: Parallels Plesk in Advanced settings in the Transfer Tool.
Thanks for your reply.
Yes i know, the problem is that i have select "Parallels Plesk®" on "remote Server Type", and now i realize that whatever I choose on "remote Server Type" i have exactly the same results (port:2087).

Any idea?
 

Attachments

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
13,329
2,102
363
cPanel Access Level
Root Administrator
Can you let us know where port 2087 is coming into play? You shouldn't have to manually set the Transfer Tool to Plesk, as it should detect that automatically. Do you have port 2087 configured somewhere as part of the transfer? Is that possibly accidentally set as a custom SSH port?
 

Stergios Geo

Member
Dec 4, 2017
6
2
53
athens
cPanel Access Level
Root Administrator
The problem was in WHM firewall configuration.
On TCP_IN, TCP_OUT (Allow incoming - outgoing TCP ports).

And after that i edited: etc/ssh/ssh_config file and uncomment:
PasswordAuthentication yes

Thnx all for your time
 
  • Like
Reactions: cPRex