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Plugin Problem - can't remove :(

Discussion in 'cPanel Developers' started by kunnusingh, Apr 25, 2011.

  1. kunnusingh

    kunnusingh Member

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    Hello,

    I installed a 1h.com's plugin but now I can't remove this plugin, they're provide me a tutorial for removing their plugin but only name, icon is removed. :(


    Please find attached file.



    I am not submit a ticket because of I think Its a out of support issue.
     

    Attached Files:

  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please provide the tutorial they had on removing it so we can see what they missed in the how-to for uninstalling the plugin.
     
  3. kunnusingh

    kunnusingh Member

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    Thanks,

    I get this reply from 1h.


     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    You normally have to unregister the plugin prior to removing the contents. You'll have to reinstall the plugin again and then unregister it first:

    Code:
    /usr/local/cpanel/bin/unregister_cpanelplugin /fullpathto/pluginname
    Where I have /fullpathto/pluginname, this would have the full path to the name of the plugin. If they have helped to install the plugin, they should be able to assist in removing it properly.
     
  5. kunnusingh

    kunnusingh Member

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    Thanks for your reply, I remove this by the help of 1H.

    :D
     
  6. hostfreak

    hostfreak Registered

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    Hi,

    The procedure kunnusingh mentionned is correct, but, in our case, we had to remove two extra files in order to remove the plugin from the cPanel area (but leave the rest of the monitoring tools in WHM). --they forgot to tell you to delete the dynamicui_diskstats.conf file ;-)

    Here is the updated procedure :


    1. Remove only the plugin itself without dragging any dependencies. To do so run the following command while logged in as root on the server:

    rpm -e --nodeps 1h-cPanel-plugin

    2. cd /usr/local/1h/lib/cpanel-plugin/dynamicui/

    3. rm dynamicui_1hsoft.conf dynamicui_httpstats.conf dynamicui_cronstats.conf dynamicui_diskstats.conf



    4. cd /usr/local/cpanel/base/frontend/x3/dynamicui

    5. rm dynamicui_cronstats.conf dynamicui_httpstats.conf dynamicui_1hsoft.conf dynamicui_diskstats.conf

    6. /usr/local/cpanel/bin/rebuild_sprites
     
  7. hackman

    hackman Registered

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    Hi guys,

    I have submitted bug report about these issues.
    We were not aware that we had such issue with them.
    But we will fix the uninstall issues of our plugins by the end of next week.


    Thank you for sharing that information.

    Best regards,
    Marian Marinov
    CEO of 1H Ltd.
     
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