PLUS Addressing Not Working

fred3

Member
Aug 21, 2020
11
2
3
USA
cPanel Access Level
Website Owner
I see threads that are 6 years old saying that PLUS addressing isn't supported in cpanel.
I wonder what current status is as I see more recent information that says it is.
I'm not being successful with it and need to make it work if at all possible.
 

fred3

Member
Aug 21, 2020
11
2
3
USA
cPanel Access Level
Website Owner

fred3

Member
Aug 21, 2020
11
2
3
USA
cPanel Access Level
Website Owner
hmmm... OK. So, I've sent some test emails to myself and others and they don't arrive in my email client (Outlook). HOWEVER, there are files that correlate with sent times that are in the cPanel files under:
mail / fred / roof / new ..... where I had used fred+roof in the PLUS address.
So, the emails have arrived part way where they need to be it appears.
Now, how do I get the messages into my Outlook client?
 

fred3

Member
Aug 21, 2020
11
2
3
USA
cPanel Access Level
Website Owner
OK. A bit more progress.
I opened webmail and added the folder named "roof" and it appeared. And, the messages to +roof appeared there.
Now, how to get them into an email client?
If I use IMAP, the folder appears.
If I use POP3, it doesn't work yet...... ?? Yet, many of our clients are using POP3.
 

fred3

Member
Aug 21, 2020
11
2
3
USA
cPanel Access Level
Website Owner
I finally got it.
For IMAP, the automatically-generated folders should just show up on clients. For webmail, one has to add the folders manually to the display.
For POP3 (and this will affect IMAP), one can set *filters*:
For messages To: a PLUS address, move to the INBOX.
 
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fred3

Member
Aug 21, 2020
11
2
3
USA
cPanel Access Level
Website Owner
cPanelLauren: You're welcome!
For a newbie with cPanel, this was really hard to figure out.
We had just done our migration to this server platform and were asked to support PLUS addressing.
The information needed just wasn't popping out.
I can appreciate that "filter" can mean different things to different people or communities.
Things I didn't get:
1) in order to support POP3 and PLUS addressing, the messages have to be moved into the INBOX from the somewhat mysterious PLUS address folders.
2) in order to move the messages, a "filter" is the mechanism to use.
3) If (1) and (2) aren't done then one can still see the messages in webmail only if the added folders are added manually to the list of folders shown.

Thanks for being here!!
 
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