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Pointing domain to another server, but keep email service of old one, is it possible?

Discussion in 'E-mail Discussion' started by kaptnkill, Feb 7, 2017.

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  1. kaptnkill

    kaptnkill Member

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    Hi all, i recently change my domain a record to point to another server, but i wanted to keep email service from the old one (hostpapa).

    The domain is example.ca and i can send mail with it but not receive them...there is no error though when sending an email to : emailexample@example.ca

    Is it possible to tell cpanel or whm to use the old server only for mail?

    also intodns doesnt seem to find errors

    Any ideas?

    Thanks in advance
     
    #1 kaptnkill, Feb 7, 2017
    Last edited by a moderator: Feb 7, 2017
  2. SB-Nick

    SB-Nick Well-Known Member

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    Hey,

    This is possible, you need to edit the MX record for the domain and point it to the old server. Additionally, make sure you are using the right POP3/IMAP address when checking email. In this case, the POP3/IMAP address should be pointing to the old server.
     
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    #2 SB-Nick, Feb 7, 2017
  3. kaptnkill

    kaptnkill Member

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    Hi, first of all thanks for your answer.
    on my cpanel i would put an ip address for the old server mx record?
    As for pop3/IMAP, those are changed where in cpanel? Or its in the email client? because the mail worked before i changed domain a record to point to another server.

    Many thanks to you
     
    #3 kaptnkill, Feb 7, 2017
  4. SB-Nick

    SB-Nick Well-Known Member

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    Yes, updating the IP for the mail subdomain should be enough.

    The MX record should look something like this:

    mail.yourdomain.tld 14400 IN A oldserverIP
    yourdomain.tld. 14400 IN MX 0 mail.yourdomain.tld

    As forthe POP3/IMAP address goes, these are changed inside your mail client. Make sure you use mail.yourdomain.tld for either and you will be all set.
     
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    #4 SB-Nick, Feb 7, 2017
  5. kaptnkill

    kaptnkill Member

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    Ok, as for the mx record set on the old host, it should still point to the old server ip? All thoses changs are made from my cpanel side and not from the old server side, right?

    Lastly, mail.example.tld or mail.example.ca ? Sorry for my noobness
     
    #5 kaptnkill, Feb 7, 2017
    Last edited by a moderator: Feb 7, 2017
  6. SB-Nick

    SB-Nick Well-Known Member

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    Yes, it should point to the old server IP. MX mail.example.ca, the .tld was just a reference.
    The changes must be made on the nameservers controlling the DNS zone for your domain, use the link below to find out where the nameservers are setup.

    intodns.com
     
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    #6 SB-Nick, Feb 7, 2017
    Last edited by a moderator: Feb 7, 2017
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Yes, the previous post is correct. You'd make the change at wherever the DNS for the domain name is hosted. Also, on the server that hosts the website files, browse to "cPanel >> MX Entry" and select "Remote Mail Exchanger" under "Email Routing".

    Thank you.
     
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    #7 cPanelMichael, Feb 9, 2017
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