Pointing portugues domain (.pt) to my reseller server

Ricardo Campos

Registered
May 6, 2016
1
0
1
Uk
cPanel Access Level
Reseller Owner
Hello,

I have a reseller server, where I have a few clients websites. But one of my clients have a portugues domain (.pt) and when I try to point the domain to my server it's saying server not found.
They have a evaluation log and it give me this error.

Any Idea how I can fix it?


****++++****++++****

; <<>> DiG 9.9.4-RedHat-9.9.4-18.el7_1.2 <<>> @123.co.uk joanarte.pt NS +norecurse
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 56891
;; flags: qr aa; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;joanarte.pt. IN NS

;; ANSWER SECTION:
joanarte.pt. 86400 IN NS ns2.123.co.uk.
joanarte.pt. 86400 IN NS ns1.123.co.uk.

;; Query time: 251 msec
;; SERVER: 192.185.24.36#53(192.185.24.36)
;; WHEN: Fri May 06 16:26:02 WEST 2016
;; MSG SIZE rcvd: 93


****++++****++++****
/usr/bin/dig: couldn't get address for 'ns1.123.co.uk.': not found

****++++****++++****
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
/usr/bin/dig: couldn't get address for 'ns1.123.co.uk.': not found
Hello,

Could you report this to your hosting provider so they can determine why the DNS lookup is failing, and temporarily allow the creation of a domain name that does not resolve to the cPanel server?

Thank you.