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SOLVED pop/imap/exim services crashing after v68

Discussion in 'E-mail Discussions' started by tui, Nov 10, 2017.

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  1. tui

    tui Well-Known Member

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    Hello all,

    After the latest cpanel update (v68) we are having random crash on mail services (pop,imap,exim), im experiencing this in 3 of our servers, the service recover automatically in just minutes and the service crash is random (but it happens every day regardless of the time), sometimes is pop, sometimes is imap and sometimes (much less than other two) is exim.

    Do any of you have this problem after updating?
     
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    Can you check the maillogs for more details on this? Please check /var/log/maillog for more details.
     
  3. tui

    tui Well-Known Member

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    yes but what exactly do I need to look for, the log is extremely large, has a lot of records
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look at the server to see what's happening.

    Thank you.
     
  5. cPanelNick

    cPanelNick Administrator
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    This is caused by a process disappearing when cPanel is checking it.

    CPANEL-16759 was opened to account for this problem and released in
    68.0.12
     
    #5 cPanelNick, Nov 13, 2017
    Last edited: Nov 14, 2017
    tui and Jean Boudreau like this.
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