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Pop3 Login shows -ERR Sorry cannot find new root device on 1 Domain Only: Webmail OK

Discussion in 'E-mail Discussion' started by hostmedic, May 11, 2003.

  1. hostmedic

    hostmedic Well-Known Member

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    Ok a little background ... ...
    Version: 6.4.0-RELEASE_19
    Linux Version 7.2 Redhat

    One Domain (on dedicated IP) has an issue in regards to email. Unable to login via pop3 - Webmail works fine though .

    telnet to the mailserver is fine -
    it resolves - however when trying to log into the act unable 2 here is the error msg:

    +OK POP3 [DarkORB cppop 3.0] at [207.44.xxx.xxx]
    user username@domainname.com
    +OK Need a password
    pass passwordenteredhere
    -ERR Sorry cannot find new root device


    Connection to host lost.

    Any suggestions ? ? ?


    ********************************************
    found the issue & fix

    The ip address for the mail server must be pointed via dns to the ip of the server and not the ip of the site itself.
     
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    #1 hostmedic, May 11, 2003
    Last edited: May 14, 2003
  2. Darren

    Darren cPanel Developer
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    this is usually caused by cpanel being installed on top of ensim; their

    /lib/libnss_ensimvwh.so.2 modifies some syscalls that mess things up.

    Renaming it and running ldconfig should fix it.

    cPanel.net Support Ticket Number:
     
  3. hostmedic

    hostmedic Well-Known Member

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    thanks

    Thanks - I had this problem on a few boxes -
    some were installs over Ensim and some were not -

    in any event thanks for the update. . .

    cPanel.net Support Ticket Number:
     
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  4. dunno

    dunno Active Member

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    I am seeing it on a non-exim box.
     
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