Port 2095 being blocked, cannot access email.

[Michael Pair]

Port 2095 is being blocked, pinged the server to see if I could resolve and this is what I got.

I need to open this up in order to access webmail. Please help.


Ping Result:
----------
ping

Michaels-MacBook-Pro:~ Triton$ ping

ping: cannot resolve Unknown host

Michaels-MacBook-Pro:~ Triton$

 

[cPanelMichael]

Hello,

Do you have root access to the server to see if it's blocked by a firewall? If not, please report this to your web hosting provider so they can take a closer look. If you do have root access, I suggest installing a firewall such as CSF to easily manage your firewall rules.

Thank you.

 

[Michael Pair]

I turned off the firewall and this did not effect it.

Reported to web hosting provider and they just said that we "need to open up port for 2095"

I spoke with our router support and they said that there should be no blocking of incoming ports.

Any other suggestions?

 

[keat63]

Do you have WHM with root access, or just Cpanel.

If you have WHM access, what firewall do you have installed. ?
Do you have your own IP's whitelisted.

I'm not sure that ping could really tell you if a port was open, just that the server responded.
And ping may be blocked on the router anyway.
You'd need the aid of a port scanning tool to check open ports, but then risk being blacklisted by your own firewall.

 

[cPanelMichael]

Hello,

Did you disable a firewall on your computer or on your server? Do you have "root" access to this server?

Thank you.