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Possible to show root password?

Discussion in 'General Discussion' started by Liew2020, Apr 23, 2008.

  1. Liew2020

    Liew2020 Registered

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    Hi everyone,
    I'm quite new in this forum.

    I have one concern on remember all the CPanel login for my client, besides sometime my customer don't even remember their CPanel login. I wonder if I can create a script to display my root password.

    Thus will really help me a lot for customer satisfaction.

    Appreciate if anyone can help me on this.

    Thank You. Cheers

    Best Regards,
    Jimmy Liew
     
    #1 Liew2020, Apr 23, 2008
    Last edited: Apr 23, 2008
  2. nyjimbo

    nyjimbo Well-Known Member

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    I'm not sure how displaying your ROOT password will help anyone. If you know your root password you can do anything. Displaying it wont help you with customer satisfaction.

    Do you mean you want to display the customers passwords for their client login to cpanel?. You dont need to, if you go to their domain name with the "/controlpanel" and login with their account name and your root password you will get into their account (and see a list of ALL other accounts you can switch to)

    So, go to www.whatever.com/controlpanel

    user: whatever <--- their account name
    pass: mypass <--- your root (WHM) password

    and you can get in. This way you can change things that usually get screwed up like email password, mail filtering/spam control, addon/park domains, etc.

    The only time this process wont work is on the extremely rare occasion when your root (WHM) password is the same as their account password. If it is, then you will login only as them, not as a master root login and you will not see all the other users accounts in a drop down box.

    If you cannot remember a customers account name then just type in any account name you can remember on that server with your root password and you will get the cpanel menu with the listing of all other account names.

    We do this all day long. People love to play with stuff in cpanel but when they break it they want you to fix it on the spot. With the above process you can do it from anywhere as long as you can remember one of the account names on that machine.
     
    #2 nyjimbo, Apr 23, 2008
    Last edited: Apr 23, 2008
  3. Liew2020

    Liew2020 Registered

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    nyjimbo,
    I really appreciated your reply on this thread.

    Let me optimize my point, actually I do no have WHM. Each of every one of my customer they have their own domain hosting. That mean I need to maintain their website by logging into different servers or cpanel page. Thus really give me a lot of issue while my customer reach 50 and above. I believe everyone knows it is not the right way to save the password and login in a excel file or a open source password protector application.

    My idea was create a private small application base on every server and account. Everytime when I called to maintain their site, i can easily recall the password from my small application. FYI, customer use to have their own lucky password, and we have no right to change it.

    How to improve customer satisfaction?
    What will you fill if your hosting company ask you for login password? Feel weird and no confidence right? That the point. :)

    Hope you understand what I mean above.

    Thank You.
     
  4. nyjimbo

    nyjimbo Well-Known Member

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    Let me optimize my point, actually I do no have WHM.

    Are you saying you are not the host or reseller?. If you do not have WHM access are you only maintaining the accounts individually?.

    Sounds like you want to maintain an active unencrypted password file, which would have to be extracted from the live password file or created/updated each time a user updates their password. This doesnt sound feasible as it would have to work inline with the cpanel software to intercept a password change. If you could easily crack the password file then I wouldnt be very happy with the security of the system.

    Actually when customers ask what their password is we always tell them "Passwords become encrypted when you enter them and there is no way for them to be retrieved. We can force it to a new one of your choice but cannot simply pull it up from the server." Its always been that way since we started with dialup and hosting more than 15 years ago. But of course this is only if you are the host or reseller and have WHM access.
     
    #4 nyjimbo, Apr 24, 2008
    Last edited: Apr 24, 2008
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    As a side-note, if anyone is wondering - yes, you can intercept a password change initiated via the cPanel interface but you need root access to the server to do so. See /usr/local/cpanel/hooks/README for details.
     
  6. nerbonne

    nerbonne Well-Known Member

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    Sounds like you need WHMCS...

    http://www.whmcs.com

    It is a client billing/server automation package. It has a spot to remember client logins/passwords. It is worth it's weight in gold.
     
  7. AHATEMA

    AHATEMA Registered

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    Thumbs up for the WHMCS -- it is great management tool.
     
  8. jayh38

    jayh38 Well-Known Member

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    Or check out roboform. Great tool for passwords and other info. Buy a copy of roboform2go and shove it on a usb. No fingerprints left behind on any computer you use it with so its nice to travel with and yes its very secure.
     
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