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Pre-sales queries - DNS & Multiple Domains Per User

Discussion in 'Database Discussion' started by Alcedema, Sep 18, 2008.

  1. Alcedema

    Alcedema Member

    Mar 14, 2008
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    I am trying to find a hardy replacement for Plesk at the moment, and I would like CPanel to be it. Could someone address some concerns about CPanel that I have become accustomed to with Plesk.

    1) Multiple domains owned by a single customer. How easy is it for a customer to switch between multiple domains assigned to them and/or to change settings across multiple domains at the same time.

    2) DNS. A major thing for me is to allow customers to change their own DNS settings. Do I have to give customers WHM access just to be able to do this, and as above, will they have to log in for each domain to change something?

    I suppose my main concern is how fragmented CPanel is to a customer. I've been used to an environment where a user could get to any domain and any part of that domain in a couple of clicks without having to logout/login multiple times. Am I seeing an advantage as a disadvantage? Is there a particular security reason behind all of this?

  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    There's many ways to implement multiple domains for a single customer in cPanel/WHM. However, when I speak to users migrating from Plesk, they typicaly mean having domains each in separate user accounts and allowing the user to quickly switch amongst those accounts. If this is what you mean, switching account is a matter of selecting the correct account/domain from a drop-down box in the cPanel interface while the user is logged in as a reseller. No separate logins are required in this scenario to utilize most aspects of the cPanel interface as the user is logged in as the reseller.

    Note, reseller users cannot manipulate the databases of other accounts. You will need to login to that specific account to handle such things.

    This complexity can be curbed by simply hosting multiple domains on a single account. When you create a subdomain or addon domain, you can decide where you want the domain to point to (~/addonDomain or ~/public_html/someFolder etc.). You can have these provide content from anywhere within your home directory.

    Users can change their own MX entries, setup Domain Keys and SPF from their cPanel interface. Other DNS entries must be manipulated by a reseller user with privileges to modify DNS for their accounts or by a root-level user.

    If all the accounts are under the same reseller - with exception of database functionality - one does not need to logout and log back in to switch accounts. Note, individual sysadmins do have the ability to disable this easy user switching functionality.

    I apologize for the delay in the response. Note, this not our official medium for handling official correspondence. Please email me at Support & Customer Service | cPanel, Inc. so we can continue this conversation at an accelerated pace.

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