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Prevent email failure message to sender

Discussion in 'E-mail Discussion' started by Pyone, Mar 28, 2016.

  1. Pyone

    Pyone Member

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    Hello,

    I've an forwarder email address which forwards to an gmail account as well as keeping copy in my server.
    The problem is when gmail rejects the forwarded email from my server, the "Mail delivery failed: returning message to sender" mail is sent to its original sender, the customer.

    Is there any way to prevent sending the failure message cause by mail forwarder to sender?

    Thanks in advance!
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello :),

    Can you please update here full bounce back message so that we can check this and assist you on this. I think your server mail IP is blocked in gmail and due to that you are facing this issues.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  4. Pyone

    Pyone Member

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    Hello,

    I don't have root access to the cPanel server.

    There are 2 attached files in the problem email..
    Here is the full bounce back message.

    -Removed -
     
    #4 Pyone, Mar 31, 2016
    Last edited by a moderator: Mar 31, 2016
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You may need to consult with your web hosting provider so they can determine if SRS is a feature they can enable on the server, as that may address the issue you are referring to.

    Thank you.
     
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