Feb 11, 2013
cPanel Access Level
Reseller Owner
excuse my ignorance because im new to this.. i have just bought a reseller hosting package via fido.net, their shopping cart asked me to add my domain in the process of purchasing, without thinking i just figured it meant my trading domain (mydomain.com) im a web developer by trade.

so now when im logged into cpanel and i try to add my domain (mydomain.com) and attach a hosting account to it so that i can upload a website i get the following error

"Sorry, a DNS entry for mydomain.com already exists, please delete it first (from all servers in the DNS cluster)."

Yet if i look in the DNS cluster menu the domain isnt listed. ??

ive established though a bit of head scratching that this type of reseller account needs a primary domain to function does that mean that this same primary domain cannot be used as a normal working domain where a website can be uploaded and email accounts can be attached?

Can the primary domain be changed without resetting the whole thing? Im a bit worried because i have already created about 20 user accounts with websites, databases and email accounts attached there would be fair bit of work to get this up and running again

thanks in advance


Well-Known Member
Feb 4, 2006
cPanel Access Level
Root Administrator
There is a cPanel account for "mydomain.com", you see it in whm-> account information-> list accounts

You should create a package that fits your needs and assing that package to "mydomain.com" account.

The cPanel account for domain "mydomain.com" has reseller privileges, but otherwise it is just like any other account.


Staff member
Apr 11, 2011
Hello :)

You may need to contact your web hosting provider and have them ensure the account is owned by the reseller instead of as "root". Otherwise, even if you can not see it from WHM, you can still access cPanel as this account by using the same username and password that you use to access Web Host Manager as the reseller. Simply use the cPanel login URL with the same login details.

Thank you.