Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Primary Domain gives "connection refused"

Discussion in 'General Discussion' started by propopulus, Jan 5, 2015.

  1. propopulus

    propopulus Member

    Joined:
    Jan 29, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Hello,

    I recently installed a CloudLinux WHM/Cpanel dedicated server in a business.

    It is behind a router (with Static IP), port 80 is forwarded to the dedicated server, along with 2087,2083.

    The fully qualified hostname works. "server.example.com:2087"

    However, the domain name "example.com" is not working. It gives a "connection refused" error.

    I have setup a cpanel account and it should be working. Does anyone know what I should do now?

    -Thanks
     
    #1 propopulus, Jan 5, 2015
  2. kiraanmore

    kiraanmore Registered

    Joined:
    Feb 24, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Re: Help: Primary Domain gives "connection refused"

    Hello,

    You should check below things.

    1. If httpd service is running on your server. You can check this using below command :

    /etc/init.d/httpd status

    2. Check if port 80 is open on the server. Try to stop iptables and check your website.

    To stop iptables use below command :

    service iptables stop

    If your website starts working, you would need to open port 80.
     
    #2 kiraanmore, Jan 6, 2015
  3. anton_latvia

    anton_latvia Well-Known Member PartnerNOC

    Joined:
    May 11, 2004
    Messages:
    358
    Likes Received:
    4
    Trophy Points:
    168
    Location:
    Latvia
    cPanel Access Level:
    Root Administrator
    Re: Help: Primary Domain gives "connection refused"

    What is main IP for the server? I see obvious configuration conflict here.

    Because your server is LAN-hosted - it must have local IP - and local IP is assigned to virtual host aswell (you can see it in "List accounts"). But in DNS domain must have public IP and therefore when you access example.com with public-ip - apache, that is configured with local-ip can not find it.

    When you access WHM - server does not check for IP - basically it answers on a port, but apache does more IP/domain mapping..

    It won't work without some workaround, manual I suppose.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 anton_latvia, Jan 6, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,734
    Likes Received:
    1,992
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Please also review the following document if you prefer to use a NAT environment:

    1:1 NAT

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jan 6, 2015
  5. propopulus

    propopulus Member

    Joined:
    Jan 29, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Thanks for all your help, it turned out to be I needed to forward the UDP DNS port. That fixed it.
     
    #5 propopulus, Jan 7, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,734
    Likes Received:
    1,992
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    I am happy to see you were able to address the issue. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Jan 7, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Primary Domain gives
  1. thrive-ken

    Primary Domain Park on top of account

    thrive-ken, Dec 21, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    127
    cPanelMichael
    Dec 25, 2018
  2. bkmitesh

    Changing Primary Domain Name Question

    bkmitesh, Dec 6, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    175
    GOT
    Dec 6, 2018
  3. frdz

    Changing primary domain without touching e-mails

    frdz, Sep 11, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    213
    cPanelLauren
    Sep 14, 2018
  4. Tom Pacyk

    Primary Domain Change

    Tom Pacyk, Aug 23, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    340
    cPanelMichael
    Aug 24, 2018
  5. Erasmos

    SOLVED Primary domain may not be subdomain of addon domain issue

    Erasmos, May 29, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    884
    cPanelLauren
    May 30, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice