SOLVED Primary domain may not be subdomain of addon domain issue


May 29, 2018
cPanel Access Level
Website Owner
I hope in this section there's room for absolute beginners' questions. If not, I apologize.

This is my situation:
I need to install a WordPress site on a domain, let's say (example name).
The web agency provided me with the following information (adjusted to the example name):
user: usernick
password: userpass

This way, I'm able to access to a cPanel in which General Information section I can read:
Current User: usernick
Primary Domain:
Home Directory: /home/usernick

I've tried to add an Addon Domain this way:
New Domain Name:
Subdomain: mydomain
Document Root: public_html/

But I get this answer: Primary domain may not be subdomain of addon domain.

My question is: how can I get a domain?
Or, better, what are the steps to install WordPress so that I can get a site

I apologize for my poor English.
Thank you in advance for your time.

- - -
Additional information:

In cPanel, if I try to click on WordPress Manager, it says: No compatible WordPress installations exist on this cPanel account.
If I choose: Create an installation, it offers me three choices:
For what I can see, none of these look correct. Am I wrong?

cPanel Version: 70.0 (build 44)
Apache Version: 2.4.25
PHP Version: 5.6.30
MySQL Version: 5.6.39
Architecture: x86_64
Operating System: linux


Product Owner II
Staff member
Nov 14, 2017

This is occurring because your provider created your account as a subdomain of your primary domain. The primary domain of the account should be the root domain - I would ask the provider to modify your account name to the root domain, then create any subdomains or addon domains you'd like.