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Primary email no work

Discussion in 'E-mail Discussions' started by billakoss, Mar 28, 2014.

  1. billakoss

    billakoss Member

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    hi..
    i have vps with cpanel 5 days now..
    primary email cant login with webmail and outlook..

    all other accounts work fine..

    what is the reason with primary account?
    sorry for my english
    thanks
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What do you mean by primary? If your cPanel username is john, there is no 'john @yourdomain.com' actual email account, you need to create one.
     
  3. billakoss

    billakoss Member

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    Re: Unable to receive emails but able to receive via webmail

    hi
    my primary domain name is domain.com
     
  4. cPanelJared

    cPanelJared Technical Analyst
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    Re: Unable to receive emails but able to receive via webmail

    I moved this reply from this thread:

    http://forums.cpanel.net/f43/unable-receive-emails-but-able-receive-via-webmail-399791.html

    It appears to be intended as a reply to this thread, not the other one, so I moved it.

    You can log into the Linux shell (SSH) as root and use the tail command to look at /var/log/maillog while you try to log in, and that will show you the problem. You can also submit a ticket using the link in my signature, and we will be happy to look at the problem for you. You can post the ticket number in this thread so we can follow up.
     
  5. billakoss

    billakoss Member

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    hi
    thanks for replys.

    Mar 29 04:32:59 vlivanis dovecot: auth: Error: cphulkd rejected registration attempt for dovecot with: 500 AUTH FAILED
    Mar 29 04:32:59 vlivanis dovecot: auth: Error:
    Mar 29 04:32:59 vlivanis dovecot: auth: Error: Cpanel::MailAuth: Failed to lookup domain owner of domain.com
    Mar 29 04:33:01 vlivanis dovecot: pop3-login: Disconnected (auth failed, 1 attempts in 2 secs): user=<info@domain.com>, method=PLAIN, rip=5.55.48.122, lip=85

    password im sure is ok because i create too many times the email...
    i open ticket now.
    thanks
     
  6. billakoss

    billakoss Member

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    Re: Unable to receive emails but able to receive via webmail

    i go to open ticket but say need
    Subtotal 30.00
    Tax 0.00
    Total 30.00

    why?
    thanks
     
  7. billakoss

    billakoss Member

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    hi
    i mean... my primary domain (name server and hostname) is domain.com
    i create info@domain.com and on this have problem..

    if i open another account for example domain2.com , and i create email info@domain2.com work fine..
    thanks
     
    #7 billakoss, Mar 29, 2014
    Last edited by a moderator: Mar 29, 2014
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: Unable to receive emails but able to receive via webmail

    Sounds like a separate issue to me.
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    The domain is used for your nameserver and hostname, is that domain also setup as an actual cPanel account as well?
     
  10. cPanelJared

    cPanelJared Technical Analyst
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    Re: Unable to receive emails but able to receive via webmail

    Most likely, you clicked the option to upgrade the ticket to priority support. There is a $30 charge for that. There is no charge to submit a complimentary ticket.

    While you can upgrade a ticket to priority support for a fee, note that it does not change our scope of support, only the order in which we will reply to the ticket. We work priority tickets before complimentary tickets, so the fee reduces the time before we can reply, but does not increase the scope or amount of support that we provide.
     
  11. billakoss

    billakoss Member

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    Re: Unable to receive emails but able to receive via webmail


    Your Request id is: 4751573.
     
  12. cPanelJared

    cPanelJared Technical Analyst
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    Sean found in ticket 4751573 that the problem was your server's hostname was just a domain name. The hostname must be a fully qualified domain name, in the format host.domain.tld, or mail will break. You had a hostname in the format domain.tld, and that was the cause of the problem.
     
  13. billakoss

    billakoss Member

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    i change hostname but have same problem.
    please fix it
    thanks
     
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