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Primary Name Server Not Listed At Parent

Discussion in 'Bind/DNS/Nameserver' started by George Michael, May 11, 2016.

  1. George Michael

    George Michael Registered

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    I have 2 mx entry hostname remote.example.com(80.248.x.xxx) and example.com(50.63.xx.xxx). I have deleted remote.example.com but when I do an mx lookup I still see remote.example.com. I do not want my email resolving to this anymore. I have changed this on mx entry and set example as 0 priority but still get this issue.
    also if I do a dns lookup I get "There is a problem. We were not able to find a Start of Authority (SOA) record which may indicate a DNS problem"
    how do I resolve.
     
    #1 George Michael, May 11, 2016
    Last edited by a moderator: May 11, 2016
  2. storminternet

    storminternet Well-Known Member

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    Sometimes it can happen due to dns cache. Wait for some time and see if you are able to see correct MX lookups.
     
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    #2 storminternet, May 11, 2016
  3. ssfred

    ssfred Well-Known Member

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    Most probably it would be DNS cache issue and it will get cleared within a couple of days. Meanwhile make sure that the MX records are updated in your name servers as well. You can check it by using the below command

    # dig -t MX @ns.domain.com domain.com +short

    If it too fails to return the expected result, check the DNS zone file and confirm that the SOA serial number has a higher value than the cached one. If the modification was done through a cPanel, the value gets increased automatically.
     
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    #3 ssfred, May 12, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    As mentioned, it's likely a case of DNS cache, however you can use a tool such as IntoDNS.com to verify your domain name uses name servers associated with the cPanel server you made the DNS changes on.

    Thank you.
     
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    #4 cPanelMichael, May 26, 2016
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