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SOLVED Problem accessing cPanel ERR_TOO_MANY_REDIRECTS

Discussion in 'General Discussion' started by danielgodoyrios, Dec 13, 2017.

  1. danielgodoyrios

    danielgodoyrios Member

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    I made a "Change root directory" with the following:

    /var/cpanel/userdata/USERNAME/DOMAIN.COM
    1. Once you have opened the file, look for the following line:

    documentroot: / home / USERNAME / public_html
    2. Modify the location according to your needs. Save it and exit.

    3. Rebuild the Apache conf and restart Apache:

    / scripts / rebuildhttpdconf
    service httpd restart

    once this action was done, I could not enter the cpanel of my domains anymore.
    I can enter the whm, ssh, and applications that are parked. but not to the cpanel.

    Any idea of where I should look for the problem?

    as an antecedent it seems that tries to enter by https, something that before did not.

    thank you very much.
     
    #1 danielgodoyrios, Dec 13, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Could you let us know the output to /usr/local/cpanel/logs/error_log when attempting to access cPanel?

    Thank you.
     
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    #2 cPanelMichael, Dec 15, 2017
  3. danielgodoyrios

    danielgodoyrios Member

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    Thank you very much for your time and help.
    q
    The log is the following.


    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    [2017-12-18 12:15:57 -0300] info [autorepair] Successfully verified signature for cpanel (key types: release).
    [2017-12-18 12:15:58 -0300] info [autorepair] Successfully verified signature for cpanel (key types: release).
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ....
    ....
    ...
    ...
     
    #3 danielgodoyrios, Dec 18, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I don't see anything in the logs that would indicate what the specific issue is. Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
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    #4 cPanelMichael, Dec 18, 2017
  5. danielgodoyrios

    danielgodoyrios Member

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    perfect, thank you very much
    I have already generated the ticket.9119747


    best regards
    !

    Daniel
     
    #5 danielgodoyrios, Dec 18, 2017
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    To update, it looks like the culprit in this case was the configuration of an End-Of-Life theme as the default theme configured in "WHM Home » Server Configuration » Basic WebHost Manager® Setup". The solution is to ensure the default theme is configured to Paper Lantern or a theme that was forked from Paper Lantern.

    Thank you.
     
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    #6 cPanelMichael, Dec 26, 2017
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