Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED Problem accessing cPanel ERR_TOO_MANY_REDIRECTS

Discussion in 'General Discussion' started by danielgodoyrios, Dec 13, 2017.

  1. danielgodoyrios

    danielgodoyrios Member

    Joined:
    Jan 27, 2014
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I made a "Change root directory" with the following:

    /var/cpanel/userdata/USERNAME/DOMAIN.COM
    1. Once you have opened the file, look for the following line:

    documentroot: / home / USERNAME / public_html
    2. Modify the location according to your needs. Save it and exit.

    3. Rebuild the Apache conf and restart Apache:

    / scripts / rebuildhttpdconf
    service httpd restart

    once this action was done, I could not enter the cpanel of my domains anymore.
    I can enter the whm, ssh, and applications that are parked. but not to the cpanel.

    Any idea of where I should look for the problem?

    as an antecedent it seems that tries to enter by https, something that before did not.

    thank you very much.
     
    #1 danielgodoyrios, Dec 13, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,344
    Likes Received:
    1,852
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you let us know the output to /usr/local/cpanel/logs/error_log when attempting to access cPanel?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Dec 15, 2017
  3. danielgodoyrios

    danielgodoyrios Member

    Joined:
    Jan 27, 2014
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thank you very much for your time and help.
    q
    The log is the following.


    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    [2017-12-18 12:15:57 -0300] info [autorepair] Successfully verified signature for cpanel (key types: release).
    [2017-12-18 12:15:58 -0300] info [autorepair] Successfully verified signature for cpanel (key types: release).
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.68.0.19 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ....
    ....
    ...
    ...
     
    #3 danielgodoyrios, Dec 18, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,344
    Likes Received:
    1,852
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    I don't see anything in the logs that would indicate what the specific issue is. Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Dec 18, 2017
  5. danielgodoyrios

    danielgodoyrios Member

    Joined:
    Jan 27, 2014
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    perfect, thank you very much
    I have already generated the ticket.9119747


    best regards
    !

    Daniel
     
    #5 danielgodoyrios, Dec 18, 2017
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,344
    Likes Received:
    1,852
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    To update, it looks like the culprit in this case was the configuration of an End-Of-Life theme as the default theme configured in "WHM Home » Server Configuration » Basic WebHost Manager® Setup". The solution is to ensure the default theme is configured to Paper Lantern or a theme that was forked from Paper Lantern.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Dec 26, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Problem accessing cPanel
  1. Larkolag

    Problem accessing sites on the server

    Larkolag, Aug 7, 2018, in forum: General Discussion
    Replies:
    4
    Views:
    165
    Infopro
    Aug 8, 2018
  2. chanklish

    problem accessing https//whm vs 2086

    chanklish, Nov 2, 2017, in forum: General Discussion
    Replies:
    9
    Views:
    539
    cPanelMichael
    Nov 7, 2017
  3. wex56

    Problem with accessing webmail

    wex56, Sep 3, 2017, in forum: User Experience
    Replies:
    4
    Views:
    656
    cPanelMichael
    Oct 4, 2017
  4. mayadesigns

    Problemas Disco LLeno

    mayadesigns, Aug 15, 2018 at 12:45 PM, in forum: Discusión en Español
    Replies:
    2
    Views:
    80
    cPanelLauren
    Aug 16, 2018 at 9:34 AM
  5. SamL

    DNS problem but I do not know what.

    SamL, Aug 15, 2018 at 4:22 AM, in forum: Bind/DNS/Nameserver
    Replies:
    2
    Views:
    42
    cPanelLauren
    Aug 15, 2018 at 9:42 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice