SOLVED Problem accessing cPanel ERR_TOO_MANY_REDIRECTS

[danielgodoyrios]

I made a "Change root directory" with the following:

/var/cpanel/userdata/USERNAME/DOMAIN.COM
1. Once you have opened the file, look for the following line:

documentroot: / home / USERNAME / public_html
2. Modify the location according to your needs. Save it and exit.

3. Rebuild the Apache conf and restart Apache:

/ scripts / rebuildhttpdconf
service httpd restart

once this action was done, I could not enter the cpanel of my domains anymore.
I can enter the whm, ssh, and applications that are parked. but not to the cpanel.

Any idea of where I should look for the problem?

as an antecedent it seems that tries to enter by https, something that before did not.

thank you very much.

 

[cPanelMichael]

Hello,

Could you let us know the output to /usr/local/cpanel/logs/error_log when attempting to access cPanel?

Thank you.

 

[danielgodoyrios]

Thank you very much for your time and help.
q
The log is the following.


==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings
==> cpsrvd: bound to ports
==> cpsrvd 11.68.0.19 started
==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings
==> cpsrvd: bound to ports
[2017-12-18 12:15:57 -0300] info [autorepair] Successfully verified signature for cpanel (key types: release).
[2017-12-18 12:15:58 -0300] info [autorepair] Successfully verified signature for cpanel (key types: release).
==> cpsrvd 11.68.0.19 started
==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings
==> cpsrvd: bound to ports
==> cpsrvd 11.68.0.19 started
==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings
==> cpsrvd: bound to ports
==> cpsrvd 11.68.0.19 started
==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings
==> cpsrvd: bound to ports
==> cpsrvd 11.68.0.19 started
==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings
==> cpsrvd: bound to ports
==> cpsrvd 11.68.0.19 started
==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings
....
....
...
...

 

[cPanelMichael]

Hello,

I don't see anything in the logs that would indicate what the specific issue is. Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.

 

[danielgodoyrios]

perfect, thank you very much
I have already generated the ticket.9119747


best regards
!

Daniel

 

[cPanelMichael]

Hello,

To update, it looks like the culprit in this case was the configuration of an End-Of-Life theme as the default theme configured in "WHM Home » Server Configuration » Basic WebHost Manager® Setup". The solution is to ensure the default theme is configured to Paper Lantern or a theme that was forked from Paper Lantern.

Thank you.