Problem accessing cPanel & WHM on AWS

Jessicagreenha

Registered
Sep 24, 2018
1
0
1
san gabriel, california
cPanel Access Level
Root Administrator
Hello,
I recently installed Cpanel on Linux on AWS EC2. The problem I'm encountering is that I cannot access the Cpanel console through the web browser. The IP is 18.213.xxx.xxx. When I go to 18.213.xxx.xxx/, It displays a Cpanel error page. However, when I try 18.213.xxx.xxx:2087, I end up getting a time out error. I set all the security group settings accordingly, included port 22, 2087 and 2083.

Please let me know what you think might be causing the issue. Thank you.
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,250
313
Houston

mcgeo52

Registered
Feb 15, 2020
2
0
1
Long Beach, CA
cPanel Access Level
Root Administrator

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,250
313
Houston
It'd be really difficult for me to troubleshoot this through the forums. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!
 

mcgeo52

Registered
Feb 15, 2020
2
0
1
Long Beach, CA
cPanel Access Level
Root Administrator
It'd be really difficult for me to troubleshoot this through the forums. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!
I cannot get the IP address to match the Support Access ID.

v3whois.com responds:
We don't have this domain's information on file...

[[email protected] ~]$ curl -o - http://www.cpanel.net/showip.cgi
curl: (7) Failed connect to www.cpanel.net:80; Operation now in progress

wget -q -O - http://www.cpanel.net/showip.cgi completely hangs the system. I have to stop and restart the instance.

I will be happy to open a ticket once I can get the IP address. Any suggestions?
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,250
313
Houston
This continues to sound like either firewall or DNS resolution issues from that output. What is present in /etc/resolv.conf? What is the output of the following (run in terminal outside the server)

nmap -Pn <IPADDRESS> -p 80,443,53