Problem after migrating an account


Jun 6, 2017
United States
cPanel Access Level
Root Administrator
I am new to cpanel, and still learning how it works. I recently used the "full backup restore" option in root whm to transfer an account that had been previously hosted elsewhere.

The problem I am left having is that all addon domains that were in the account now show up as only subdomains, and aren't resolving when I enter their full url to the document root.

When I enter the url I get the cpanel "SORRY this site is not configured correctly" message
check DNS etc, etc.

I have updated the nameservers in registrar to point to my server.

Any advice what i have to do?

I figured I would just manually delete all the subdomain entries and re-enter them as Addon domains pointing to their root documents, but when I tried adding them this way I got a message telling me that the name already exists and something about DNS clusters.