problem , after restoring an account

Try renaming the .htaccess file in the root of the account. Seems like the backup was originally made from a cPmove of some sort?

 

If it was me, I might move my backups out of the way and let the system create new ones. If you open that .htaccess and have a look inside, and there's nothing except that redirect, you can safely delete the .htaccess

 

I can't answer that I don't think. You'd need to know if your backups are working. Was that account moved to this server recently? Did the original restore go as planned or did you have problems with it? That .htaccess should have been removed on restore from other server. Did you create that backup to restore it, or was it provided to you by the user from another Hosting Provider?

I could go on, lots of variables in play here I think.

 

Well, it was moved at some point, I say that due to the first post in this thread.

If you suspect and issue with backups on your server, please feel free to open a ticket to cPanel Technical Support, right from your WHM, top right side of all pages you'll find a Support Menu with a link to Contact cPanel.

 

The only thing I can think of off the top of my head would be that this account is excluded from being backed up.
Home > Backup > Configure Backup. scroll to bottom of this page and click the blue action button for: Select Specific Users

Is this account in question checked there to be backed up?

If you've edited that .htaccess file, then the date on it of last edit is changed. You might grab a copy of that backup, download and open it to check file dates to see when that .htaccess file was added to the account. Not sure how helpful that is, but the date might be useful to you somehow.

There is no way I don't think anyone can give you much more advise on this without taking a closer look at the server. And is why I suggested you contact cPanel.

I have seen backups get restored and didn't complete for some odd reason, and that .htaccess file was left intact. That's why I mentioned it right away. That file is added when you move an account.

You might look here too:
Home > Transfers > Review Copied Accounts

Does that account show up there? Is there a View Log option displayed you might look at?

Rename or move the cpbackup directory, if you can afford the space and then force backup to run. That insures your backups are a snapshot of what the accounts have on them right now.

I can't explain why this one backup is old and out of date, my apologies.

 

Here's a quick google search of these forums using just a piece of what you posted above:

site:forums.cpanel.net "RedirectMatch \.(dynamiccontent|pl|plx|perl|cgi|php|php4|php4|php6|php3|shtml)$" - Google Search