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[Problem] Cannot add domain

Discussion in 'General Discussion' started by thirdtimearound, Dec 9, 2009.

  1. thirdtimearound

    thirdtimearound Registered

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    Hello,

    We have been using our cpanel server for many years and have not run into any issues until now.

    When trying to add a domain it says

    "Error from park wrapper: domainname is owned by another user. "

    However no other user owns this domain name. I have gone through a checklist and done the following, of course with the correct file paths. I removed all traces of the domain everywhere that i know of and still generating error. Any help would be deepy apprcatied.

    check

    /var/cpanel/users/

    /etc/http.conf

    /etc/localdomains

    /etc/remotedomains

    /etc/named.conf

    /var/named/


    Our version is as followed

    cPanel 11.25.0-C40255 - WHM 11.25.0 - X 3.9
    CENTOS 5.4 i686 standard on cp
     
  2. fi77i

    fi77i Well-Known Member

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  3. madaboutlinux

    madaboutlinux Well-Known Member

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    Well, grep the domain named in all the files under /var/cpanel/users/ directory and also check the files

    /etc/trueuserdomains
    /etc/userdomains
     
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  4. InstaCarma_Tech

    InstaCarma_Tech Well-Known Member

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    Check the files located in /var/cpanel/userdata/username/ also and remove the traces of the domain, if any.

    Do run /scripts/updateuserdomains once and give it a try.
     
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  5. thirdtimearound

    thirdtimearound Registered

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    Hello,

    I have tried what everyone has said and still not working. Anyone willing to take a look into the server? This is rather frustrating. After following everyones advise i get this when trying to park the domain

    Error from park wrapper: ilovemexicanfood.com is owned by another user.

    there is no other user that owns this domains and theres no traces anywhere.
     
  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Please feel welcome to submit a support request if you would like us to take a closer look at the issue; we will then be able to investigate and assist with determining the source of the domain ownership conflict; when available, please PM me referencing this thread and your new ticket ID number.
     
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  7. thirdtimearound

    thirdtimearound Registered

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    Hello Don,

    Thank you I sent you a private msg thank you.
     
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