Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Problem connecting to FTP Account (Display directory)

Discussion in 'General Discussion' started by yann, Jun 21, 2016.

Tags:
  1. yann

    yann Registered

    Joined:
    Jun 7, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    nogent sur seine
    cPanel Access Level:
    Root Administrator
    Hello,

    I have a problem with FTP Accounts when I try to connect.

    When I connect to FTP Account, he display "Connected" but he can't display the directory and make error...

    See logs from FileZilla. I have replace some words (MYDOMAIN.COM and IPADDRESS).
    Code:
    
Status:    Resolving address of MYDOMAIN.COM
Status:    Connecting to IPADDRESS:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (195,154,194,249,172,166)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
Status:    Disconnected from server
Status:    Resolving address of awofficielfr.hostivaltek.xyz
Status:    Connecting to IPADDRESS:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (195,154,194,249,161,193)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
    How solve it?
     
    #1 yann, Jun 21, 2016
    Last edited by a moderator: Jun 21, 2016
  2. Ameya Barwe

    Ameya Barwe Well-Known Member

    Joined:
    Jan 1, 2016
    Messages:
    49
    Likes Received:
    2
    Trophy Points:
    8
    Location:
    Nashik
    cPanel Access Level:
    Root Administrator
    #2 Ameya Barwe, Jun 21, 2016
  3. ssfred

    ssfred Well-Known Member

    Joined:
    Jan 6, 2012
    Messages:
    64
    Likes Received:
    4
    Trophy Points:
    58
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Since FileZilla uses FTP over TLS by default, If the server isn't configured correctly for explicit FTP over TLS, then the error can occur. As a workaround you may change the connection settings to plain FTP connection or SFTP. You can set it by switching the "Encryption" settings present in Site Manager in FileZilla.
     
    #3 ssfred, Jun 22, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,763
    Likes Received:
    1,710
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    #4 cPanelMichael, Jun 22, 2016
  5. Thiago Moreira

    Thiago Moreira Member

    Joined:
    Jun 21, 2016
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Root Administrator
    Thanks guys, problem solved!!!!! :) Great!!!!!
     
    #5 Thiago Moreira, Jun 22, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Problem connecting Account
  1. webchand

    Problem Connecting to Account

    webchand, Jul 22, 2017, in forum: General Discussion
    Replies:
    2
    Views:
    271
    cPanelMichael
    Jul 24, 2017
  2. HighPriest

    Problem Connecting to FTP

    HighPriest, Jul 28, 2017, in forum: General Discussion
    Replies:
    15
    Views:
    627
    cPanelMichael
    Jul 31, 2017
  3. exekutive

    Problem connecting to CalDAV

    exekutive, Jul 18, 2017, in forum: General Discussion
    Replies:
    9
    Views:
    879
    exekutive
    Aug 11, 2017
  4. Success1

    Having problems connecting email clients

    Success1, Sep 9, 2016, in forum: E-mail Discussions
    Replies:
    2
    Views:
    786
    cPanelMichael
    Sep 20, 2016
  5. Antoniogg

    Busco experto en Linux y CPanel para solucionar problemas en VPS

    Antoniogg, Apr 19, 2018 at 1:38 PM, in forum: Discusión en Español
    Replies:
    10
    Views:
    153
    Antoniogg
    Apr 19, 2018 at 3:13 PM

Share This Page