Problem connecting to FTP Account (Display directory)

yann

Registered
Jun 7, 2016
3
0
1
nogent sur seine
cPanel Access Level
Root Administrator
Hello,

I have a problem with FTP Accounts when I try to connect.

When I connect to FTP Account, he display "Connected" but he can't display the directory and make error...

See logs from FileZilla. I have replace some words (MYDOMAIN.COM and IPADDRESS).
Code:
Status:    Resolving address of MYDOMAIN.COM
Status:    Connecting to IPADDRESS:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (195,154,194,249,172,166)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
Status:    Disconnected from server
Status:    Resolving address of awofficielfr.hostivaltek.xyz
Status:    Connecting to IPADDRESS:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (195,154,194,249,161,193)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
How solve it?
 
Last edited by a moderator:

ssfred

Well-Known Member
Jan 6, 2012
65
4
58
India
cPanel Access Level
Root Administrator
Twitter
Hello :)

Since FileZilla uses FTP over TLS by default, If the server isn't configured correctly for explicit FTP over TLS, then the error can occur. As a workaround you may change the connection settings to plain FTP connection or SFTP. You can set it by switching the "Encryption" settings present in Site Manager in FileZilla.