Problem connecting to FTP Account (Display directory)

[yann]

Hello,

I have a problem with FTP Accounts when I try to connect.

When I connect to FTP Account, he display "Connected" but he can't display the directory and make error...

See logs from FileZilla. I have replace some words (MYDOMAIN.COM and IPADDRESS).

Status:    Resolving address of MYDOMAIN.COM
Status:    Connecting to IPADDRESS:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (195,154,194,249,172,166)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
Status:    Disconnected from server
Status:    Resolving address of awofficielfr.hostivaltek.xyz
Status:    Connecting to IPADDRESS:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (195,154,194,249,161,193)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing

How solve it?

 

[Ameya Barwe]

Hi,

Make sure passive mode is enabled for your FTP server and same ports are enabled in the firewall or not.

How to Enable FTP Passive Mode - cPanel Knowledge Base - cPanel Documentation

 

[ssfred]

Hello

Since FileZilla uses FTP over TLS by default, If the server isn't configured correctly for explicit FTP over TLS, then the error can occur. As a workaround you may change the connection settings to plain FTP connection or SFTP. You can set it by switching the "Encryption" settings present in Site Manager in FileZilla.

 

[cPanelMichael]

Hello,

As mentioned in the earlier response, the following document should help you to address the issue:

How to Enable FTP Passive Mode - cPanel Knowledge Base - cPanel Documentation

Thank you.

 

[Thiago Moreira]

Thanks guys, problem solved!!!!! Great!!!!!