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Problem connecting to FTP Account (Display directory)

Discussion in 'General Discussion' started by yann, Jun 21, 2016.

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  1. yann

    yann Registered

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    Hello,

    I have a problem with FTP Accounts when I try to connect.

    When I connect to FTP Account, he display "Connected" but he can't display the directory and make error...

    See logs from FileZilla. I have replace some words (MYDOMAIN.COM and IPADDRESS).
    Code:
    
Status:    Resolving address of MYDOMAIN.COM
Status:    Connecting to IPADDRESS:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (195,154,194,249,172,166)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
Status:    Disconnected from server
Status:    Resolving address of awofficielfr.hostivaltek.xyz
Status:    Connecting to IPADDRESS:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (195,154,194,249,161,193)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
    How solve it?
     
    #1 yann, Jun 21, 2016
    Last edited by a moderator: Jun 21, 2016
  2. Ameya Barwe

    Ameya Barwe Well-Known Member

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    #2 Ameya Barwe, Jun 21, 2016
  3. ssfred

    ssfred Well-Known Member

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    Hello :)

    Since FileZilla uses FTP over TLS by default, If the server isn't configured correctly for explicit FTP over TLS, then the error can occur. As a workaround you may change the connection settings to plain FTP connection or SFTP. You can set it by switching the "Encryption" settings present in Site Manager in FileZilla.
     
    #3 ssfred, Jun 22, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    #4 cPanelMichael, Jun 22, 2016
  5. Thiago Moreira

    Thiago Moreira Member

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    Thanks guys, problem solved!!!!! :) Great!!!!!
     
    #5 Thiago Moreira, Jun 22, 2016
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