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Problem connecting to FTP Account (Display directory)

Discussion in 'General Discussion' started by yann, Jun 21, 2016.

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  1. yann

    yann Registered

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    Hello,

    I have a problem with FTP Accounts when I try to connect.

    When I connect to FTP Account, he display "Connected" but he can't display the directory and make error...

    See logs from FileZilla. I have replace some words (MYDOMAIN.COM and IPADDRESS).
    Code:
    
Status:    Resolving address of MYDOMAIN.COM
Status:    Connecting to IPADDRESS:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (195,154,194,249,172,166)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
Status:    Disconnected from server
Status:    Resolving address of awofficielfr.hostivaltek.xyz
Status:    Connecting to IPADDRESS:21...
Status:    Connection established, waiting for welcome message...
Status:    Initializing TLS...
Status:    Verifying certificate...
Status:    TLS connection established.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (195,154,194,249,161,193)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
    How solve it?
     
    #1 yann, Jun 21, 2016
    Last edited by a moderator: Jun 21, 2016
  2. Ameya Barwe

    Ameya Barwe Well-Known Member

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    #2 Ameya Barwe, Jun 21, 2016
  3. ssfred

    ssfred Well-Known Member

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    Hello :)

    Since FileZilla uses FTP over TLS by default, If the server isn't configured correctly for explicit FTP over TLS, then the error can occur. As a workaround you may change the connection settings to plain FTP connection or SFTP. You can set it by switching the "Encryption" settings present in Site Manager in FileZilla.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 ssfred, Jun 22, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jun 22, 2016
  5. Thiago Moreira

    Thiago Moreira Member

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    Thanks guys, problem solved!!!!! :) Great!!!!!
     
    #5 Thiago Moreira, Jun 22, 2016
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