pangalbert4

Registered
Jun 27, 2019
1
0
1
Hong Kong
cPanel Access Level
Website Owner
Hello,

I have a problem with FTP Accounts when I try to connect.

When I connect to FTP Account, he display "Connected" but he can't display the directory and make error...

See logs from FileZilla. I have replace some words (MYDOMAIN.COM and IPADDRESS).


  • Status: Connecting to IPADDRESS : 21...
  • Status: Connection established, waiting for welcome message...

  • Status: Insecure server, it does not support FTP over TLS.

  • Status: Logged in

  • Status: Retrieving directory listing...

  • Command: PWD

  • Response: 257 "/"

  • Command: TYPE I

  • Response: 200 Switching to Binary mode.

  • Command: PASV

  • Response: 227 Entering Passive Mode (125,215,132,152,143,237).

  • Command: LIST

  • Error: Connection timed out after 20 seconds of inactivity

  • Error: Failed to retrieve directory listing
 

powerroofsystems1

Registered
Sep 16, 2019
1
0
1
Serbia
cPanel Access Level
Website Owner
Hi I have the same problem apart of numbers they are different. I spoked with my Hosting provider and they said they can log in normally and they can see that I was logged out due inactivity but I haven't been able to log in at all. I think during logging system is listing that I'm logged out due inactivity.

Response: 227 Entering Passive Mode (217,182,153,212,221,170)
Command: MLSD

Any help? Do you know do we need to enable something in our firewall as well?
Many thanks in advance.