Problem connecting to FTP Account

[pangalbert4]

Hello,

I have a problem with FTP Accounts when I try to connect.

When I connect to FTP Account, he display "Connected" but he can't display the directory and make error...

See logs from FileZilla. I have replace some words (MYDOMAIN.COM and IPADDRESS).

• Status: Connecting to IPADDRESS : 21...
• Status: Connection established, waiting for welcome message...
• 
  
• Status: Insecure server, it does not support FTP over TLS.
• 
  
• Status: Logged in
• 
  
• Status: Retrieving directory listing...
• 
  
• Command: PWD
• 
  
• Response: 257 "/"
• 
  
• Command: TYPE I
• 
  
• Response: 200 Switching to Binary mode.
• 
  
• Command: PASV
• 
  
• Response: 227 Entering Passive Mode (125,215,132,152,143,237).
• 
  
• Command: LIST
• 
  
• Error: Connection timed out after 20 seconds of inactivity
• 
  
• Error: Failed to retrieve directory listing

 

[Infopro]

Your forum profile lists you as Website Owner. Have you spoken with your Hosting Provider about this? They should be able to assist you with this.

 

[powerroofsystems1]

Hi I have the same problem apart of numbers they are different. I spoked with my Hosting provider and they said they can log in normally and they can see that I was logged out due inactivity but I haven't been able to log in at all. I think during logging system is listing that I'm logged out due inactivity.

Response: 227 Entering Passive Mode (217,182,153,212,221,170)
Command: MLSD

Any help? Do you know do we need to enable something in our firewall as well?
Many thanks in advance.