smp

Registered
Dec 31, 2013
2
1
53
cPanel Access Level
Root Administrator
Hi,

There must be some DNS issue with your domain or the issue may be at your local end. Try using the server IP instead of domain name in the FTP host field.
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
160
168
New Jersey
cPanel Access Level
DataCenter Provider
That means the host you are putting in the hostname field doesn't resolve to an IP address so it cannot make a connection.

Try using the IP of the server instead.
 

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hello,
Might be your website is not resolving to server IP. You have to check ping report for your website and make sure it's pointing to server IP.
 

rpvw

Well-Known Member
Jul 18, 2013
1,101
466
113
UK
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Root Administrator
In the cPanel for the domain in question, click on the Zone Editor and then Manage for the domain you want, and see if there is an entry for ftp.yourdomain.tld.

It can either be a CNAME pointing at the main domain name, or a A record pointing at the IP that the domain is hosted on.

Use the Add Record dropdown to add the CNAME or A record as required.

See the cPanel documentation for the Zone Editor for further details
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
160
168
New Jersey
cPanel Access Level
DataCenter Provider
Hey shirtless guy, instead of taking a picture, just hit the 'print screen' key on your keyboard, then paste into paint and save. Then you can attach the image.

The ping test worked, so in your FTP client, simply put in the domain name you are pinging and it will work.
 

HighPriest

Active Member
Feb 16, 2017
26
1
53
London
cPanel Access Level
Root Administrator
Hey shirtless guy, instead of taking a picture, just hit the 'print screen' key on your keyboard, then paste into paint and save. Then you can attach the image.

The ping test worked, so in your FTP client, simply put in the domain name you are pinging and it will work.
Hey Jcats your right!! i kinda just woke up when i took the pic and didn't even realise i was in the background "LOL"
So you have to forgive me!!

Hey Jcats Or Anyone
How do i check if my domain has an A Record in Cpanel?
 
Last edited by a moderator:

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
160
168
New Jersey
cPanel Access Level
DataCenter Provider

HighPriest

Active Member
Feb 16, 2017
26
1
53
London
cPanel Access Level
Root Administrator
To check it in cPanel, click the "zone editor" icon. This will list all your DNS records.

A very good online tool you can use as well: Global DNS Propagation Checker - What's My DNS?

Just plug your domain in and you will see if your domain resolves from many different locations.

Hi Jcats or Anyone Else
I checked my domain on "What's My DNS" the only option that gave the green tick was A,
All other options gave a red cross along with the PTR option saying "Error: Invalid IP Address"
Does this mean there is something wrong somewhere?
 
Last edited by a moderator:

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
160
168
New Jersey
cPanel Access Level
DataCenter Provider
You don't HAVE to have every single type of DNS record for your domain, the A Record is the one that will show you if your domains resolves to an IP address.

In most cases, you can do a CNAME record but this would be for www so if you put in www.domain.com in there, and choose CNAME, it might show, if it doesn't it means its defined using an A Record as well so it will resolve to an IP address.

Are you still having a problem? What is it you are looking for exactly?
 

HighPriest

Active Member
Feb 16, 2017
26
1
53
London
cPanel Access Level
Root Administrator
I'm not looking for anything exactly i just want to know that everything is running how it suppose to be running as i am not too clued up on a lot of things to do with VPS/Dedicated servers..
So do you think all is ok at the moment?
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
160
168
New Jersey
cPanel Access Level
DataCenter Provider
How is your DNS being controlled? Did you setup private name servers like

ns1.domain.com
ns2.domain.com

or are you using a 3rd party to handle the DNS like your registrar, cloudflare, dnsmadeeasy etc