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Problem in cPanel x3 theme

Discussion in 'User Experience' started by crazyaboutlinux, Jul 31, 2010.

  1. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    Problem in cPanel x3 theme

    I am able to login in the cpanel of any cpanel account but i am not able to access anything like File Manager, PHPmyadmin, etc.

    please check attached screen shot for your reference.

    I had rollaback to theme x & it works then what is the problem in theme x3 ?

    We are running as below
    cPanel 11.25.0-S43473
    WHM 11.25.0 - X 3.9
    CENTOS 5.5 i686 virtuozzo
     
  2. jeffmonte

    jeffmonte Member

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    Try running a /scripts/upcp --force and try once again.
     
  3. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    I've forget attachment
     
  4. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    The specified version of cPanel is significantly out-of-date. I agree with what JeffMonte has suggested in that it is a good precautionary measure to ensure the system is updated to the latest build. The following page shows the latest build for each build tree: Latest cPanel/WHM Builds

    The following command may be used to perform a full update (via root SSH access):
    Code:
    # /scripts/upcp --force
    Is the issue affecting only one user account, or are you experiencing the same issue on multiple cPanel accounts?

    Are you using a customized branding package or style for the cPanel X3 theme?

    Have you performed any modifications to the cPanel X3 theme?
     
  5. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    In addition to my initial questions, please also test cPanel X3 using different browsers. I see the screenshot is using Google Chrome; I recommend trying other browsers for testing purposes such as Mozilla Firefox, Opera, and Apple Safari or WebKit, all of which are available for both Windows and Mac.
     
    #5 cPanelDon, Aug 3, 2010
    Last edited: Aug 3, 2010
  6. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    >> No , We didn't performed any modification to the cPanel X3 theme since VPS bought
     
  7. cPanelKenneth

    cPanelKenneth cPanel Development
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    Try rebuilding your locale databases. Via the command line execute:

    Code:
    # /usr/local/cpanel/bin/build_locale_databases --build
    

    Also is there anything logged to /usr/local/cpanel/logs/error_log ?
     
  8. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    I've tried in different browsers but i am seeing same problem in all other browsers to

    I've attached screen shot for your reference.
     
  9. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    [checkperlmodules] The perl module DateTime could not be installed.

    The following command may be used to perform a full update (via root SSH access):
    Code:
    # /scripts/upcp --force
    I ran this command & than i received mail regarding checkperlmodules] The perl module DateTime could not be installed.

     
  10. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    I've done below & fixed this issue
    Code:
    cd /usr/local/src
    wget layer1.cpanel.net/perl588installer.tar.gz
    tar -xzvf perl588installer.tar.gz
    cd perl588installer
    ./install -optimize-memory
    
    /usr/local/cpanel/bin/checkperlmodules
    /usr/local/cpanel/startup
     
  11. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Thank you for the follow-up sharing your resolution information.

    At any time did you also run the following command (via root SSH access), as mentioned by cPanelKenneth?
    Code:
    # /usr/local/cpanel/bin/build_locale_databases --build
    If you executed the aforementioned command:
    • Did it result in any visible changes to what you were experiencing while using the cPanel X3 theme?
    • Was it ran before or after Perl was recompiled/reinstalled?
     
  12. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    No, I didn't ran the above command.
     
  13. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Thank you for letting us know; I appreciate the extra detail as it helps us to better understand the full scope of corrective measures that were attempted.
     
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