Problem INBOX IMAP with WIndows Live email

[Aaaalex]

HI,
first of all than you for all support you can give me.

The issue if for all our Linux Cpanel Server (OS CLoudlinux)

Problem is just with Windows Live email /IMAP (I tested with WInodows 7 and WIndows 10)

+++++++++++++++++++++++++++
Root folder path = INBOX

Check for new messages in all folders - Yes

Store special folders on IMAP server - Yes

Sent items path - Sent

Drafts path - Drafts

Deleted Items path - Trash

Junk path - Junk
+++++++++++++++++++++++++++



Windows Live Mail downloaded the following folders - and these settings have always worked perfectly with the exception of the Inbox.:

Drafts
Sent
Junk
Trash

But dont downloaded INBOX.



I experimented with the settings and tried deleting the Root folder path. WLMail downloaded the IBOX folder. This time, I was able to receive and send emails but WLMail does not save outgoing emails in the Sent folder. Furthermore, WLMail does not move deleted emails into the Trash folder.



I seem to have 2 choices:

• Enter INBOX as the root folder path - and lose access to Inbox and all incoming messages OR
• Leave the root folder blank - but lose the possibility to save sent messages in the Sent folder and deleted messages in the Trash folder.

Is this a bug of Windows Live Mail? If so, you know if there is the solution to the problem? There is a workaround for cpanel server?

Thnaks again to all community support.

PS: I tryed to serach in the forum for the same issue but no info found... and sorry for my english as well...

 

[cPanelMichael]

Hello

Could you post a screenshot of what's configured under "Accounts >> Properties >> IMAP"? You can mark out any actual domain names.

Thank you.

 

[Aaaalex]

HI,
thanks to you

In attachment the screenshot. (As i sayed in the post if i delete "INBOX" then i can see the trash and sent :-( )

Thnaks again for support.

Kind Regards,
Alex

 

[Aaaalex]

Sorry... ignore previous screen1 (i digited A in mistake while doing the screenshot), in this atachment correct screen1.jpg
Thnaks again and sorry for my mistake...

 

[cPanelMichael]

Could you verify if you are using Dovecot on this system as your mail server in "WHM >> Service Configuration >> Mailserver Selection"? Also, could you try using a third-party email client such as Thunderbird to see if you experience the same results?

Thank you.