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Problem installing cpanel in new server

Discussion in 'General Discussion' started by luisdiego, Jun 13, 2014.

  1. luisdiego

    luisdiego Member

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    Hello,

    [20140613.092006] Now removing the RPM
    [20140613.092006] Switching to version '11.42.1.18' of updatenow to perform sync.
    [20140613.092007] All Needed RPMS are installed.
    [20140613.092007] Staging 11.42.1.18 cpanelsync files prior to updating /usr/local/cpanel
    [20140613.092007] Staging x3 theme changes
    [20140613.092007] Retrieving and staging /cpanelsync/11.42.1.18/x3/.cpanelsync.bz2
    [20140613.092007] Using mirror '76.76.26.254' for host 'httpupdate.cpanel.net'.
    [20140613.092008] Staging files for x3
    [20140613.092008] Retrieving and staging /cpanelsync/11.42.1.18/x3/cgi/FormMail.html.bz2

    in this step the installation does not continue, any ideas? Stuck getting FormMail

    Thanks
     
    #1 luisdiego, Jun 13, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Do you experience the same result if you try temporarily forcing a specific mirror? For example, you can obtain a list of IP addresses with a command such as:

    Code:
    host httpupdate.cpanel.net
    Then, force the use of one particular IP address with a command such as:

    Code:
    echo HTTPUPDATE=67.159.2.2 >> /etc/cpsources.conf
    If that resolves the issue, then it's likely your server is having trouble communicating with a particular mirror. Note that if you do try this step, ensure you remove /etc/cpsources.conf after the update completes because this is not intended as a permanent solution.

    Code:
    rm /etc/cpsources.conf
    Thank you.
     
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    #2 cPanelMichael, Jun 13, 2014
  3. luisdiego

    luisdiego Member

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    #3 luisdiego, Jun 13, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Are there any firewall or antivirus applications installed on your system? If not, please feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #4 cPanelMichael, Jun 13, 2014
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