Problem installing SSL Cert

Chriz1977

Well-Known Member
Sep 18, 2006
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0
166
Hi

Im trying to install an SSL cert in WHM for my server (server.xxxx.com) but its telling me I need to install it under the user nobody.
How do I do this? Do I need to create a new user or is there some other way?

Cheers
Chriz
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Hi

Im trying to install an SSL cert in WHM for my server (server.xxxx.com) but its telling me I need to install it under the user nobody.
How do I do this? Do I need to create a new user or is there some other way?

Cheers
Chriz
Can you elaborate what you mean "for my server" - are you installing this in WHM -> Service Configuration -> Manage Service SSL Certificates? Or are you installing this for people to access a website at http://server.xxxx.com ?
 

Chriz1977

Well-Known Member
Sep 18, 2006
191
0
166
Can you elaborate what you mean "for my server" - are you installing this in WHM -> Service Configuration -> Manage Service SSL Certificates? Or are you installing this for people to access a website at http://server.xxxx.com ?
Im installing it via WHM -> Service Configuration -> Install SSL Cert and setup the domain for the main cpanel/whm server.

Chriz
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Im installing it via WHM -> Service Configuration -> Install SSL Cert and setup the domain for the main cpanel/whm server.

Chriz
To clarify: Install SSL Cert (which is for Apache) or Manage Service SSL Certificates (which is for other services such as cpsrvd which servesthe cPanel/WHM interfaces)?
 

Chriz1977

Well-Known Member
Sep 18, 2006
191
0
166
Im trying to install it for the cpanel/whm interface
 

Chriz1977

Well-Known Member
Sep 18, 2006
191
0
166
do you mean ssl key/cert manager as I dont have an option to install there and there are no hosts in my ssl hots manager?
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
do you mean ssl key/cert manager as I dont have an option to install there and there are no hosts in my ssl hots manager?
There are 2 interfaces for installing SSL certificates in WHM:

For installing SSL certificates for services like cpsrvd (cPanel/WHM webmail), Exim, Courier etc, you go to WHM -> Service Configuration -> Manage Service SSL Certificates. You only have access to this if you have root access to the server.

For installing SSL certificates for websites (HTTPS on Apache), you go to WHM -> SSL/TLS -> Install a SSL Certificate and Setup the Domain. You may or may not have access to this if you have reseller access to the server.
 

Chriz1977

Well-Known Member
Sep 18, 2006
191
0
166
Hi

I have just installed a cert from GlobalSign for whm/cpanel but I am still getting this error when people try to login to whm :

xxxhost.com:2087 uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.

(Error code: sec_error_unknown_issuer)

I have checked the cert in manage ssl certs and it says the cert isnt self signed so why am i still getting this error?

Cheers
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Hi

I have just installed a cert from GlobalSign for whm/cpanel but I am still getting this error when people try to login to whm :

xxxhost.com:2087 uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.

(Error code: sec_error_unknown_issuer)

I have checked the cert in manage ssl certs and it says the cert isnt self signed so why am i still getting this error?

Cheers
The SSL Certificate for cPanel/WHM is handled in WHM -> Service Configuration -> Manage Service SSL Certificates. This is a different screen from what is used for managing SSL Certificates for Apache-based websites.
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Hi

I have just installed a cert from GlobalSign for whm/cpanel but I am still getting this error when people try to login to whm :

xxxhost.com:2087 uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.

(Error code: sec_error_unknown_issuer)

I have checked the cert in manage ssl certs and it says the cert isnt self signed so why am i still getting this error?

Cheers
The SSL Certificate for cPanel/WHM is handled in WHM -> Service Configuration -> Manage Service SSL Certificates. This is a different screen from what is used for managing SSL Certificates for Apache-based websites.