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Problem installing SSL Cert

Discussion in 'General Discussion' started by Chriz1977, Aug 4, 2009.

  1. Chriz1977

    Chriz1977 Well-Known Member

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    Hi

    Im trying to install an SSL cert in WHM for my server (server.xxxx.com) but its telling me I need to install it under the user nobody.
    How do I do this? Do I need to create a new user or is there some other way?

    Cheers
    Chriz
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Can you elaborate what you mean "for my server" - are you installing this in WHM -> Service Configuration -> Manage Service SSL Certificates? Or are you installing this for people to access a website at http://server.xxxx.com ?
     
  3. Chriz1977

    Chriz1977 Well-Known Member

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    Im installing it via WHM -> Service Configuration -> Install SSL Cert and setup the domain for the main cpanel/whm server.

    Chriz
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    To clarify: Install SSL Cert (which is for Apache) or Manage Service SSL Certificates (which is for other services such as cpsrvd which servesthe cPanel/WHM interfaces)?
     
  5. Chriz1977

    Chriz1977 Well-Known Member

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    Im trying to install it for the cpanel/whm interface
     
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    In that case, you would instead go to Manage Service SSL Certificates and install your certificate next to the entry for cPanel/WHM/Webmail.
     
  7. Chriz1977

    Chriz1977 Well-Known Member

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    do you mean ssl key/cert manager as I dont have an option to install there and there are no hosts in my ssl hots manager?
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    There are 2 interfaces for installing SSL certificates in WHM:

    For installing SSL certificates for services like cpsrvd (cPanel/WHM webmail), Exim, Courier etc, you go to WHM -> Service Configuration -> Manage Service SSL Certificates. You only have access to this if you have root access to the server.

    For installing SSL certificates for websites (HTTPS on Apache), you go to WHM -> SSL/TLS -> Install a SSL Certificate and Setup the Domain. You may or may not have access to this if you have reseller access to the server.
     
  9. Ben Behrouzi

    Ben Behrouzi Registered

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    Thank You

    I was also experiencing the same issue. Thank you great response!
     
  10. Chriz1977

    Chriz1977 Well-Known Member

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    Hi

    I have just installed a cert from GlobalSign for whm/cpanel but I am still getting this error when people try to login to whm :

    xxxhost.com:2087 uses an invalid security certificate.

    The certificate is not trusted because the issuer certificate is unknown.

    (Error code: sec_error_unknown_issuer)

    I have checked the cert in manage ssl certs and it says the cert isnt self signed so why am i still getting this error?

    Cheers
     
  11. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    The SSL Certificate for cPanel/WHM is handled in WHM -> Service Configuration -> Manage Service SSL Certificates. This is a different screen from what is used for managing SSL Certificates for Apache-based websites.
     
  12. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    The SSL Certificate for cPanel/WHM is handled in WHM -> Service Configuration -> Manage Service SSL Certificates. This is a different screen from what is used for managing SSL Certificates for Apache-based websites.
     
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