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Problem installling SSL

Discussion in 'General Discussion' started by seizart, Feb 21, 2013.

  1. seizart

    seizart Active Member

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    Hello

    I m trying to install a ssl certificate but i can t get it working.

    SSL install aborted due to error: Sorry, you must have a dedicated ip to use this feature for the user: myuserxxx! If you are intending to install a shared certificate you must use the username "nobody" for security and bandwidth reporting reasons.


    how can i use the user nobody?
     
    #1 seizart, Feb 21, 2013
  2. quietFinn

    quietFinn Well-Known Member

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    When you install the certificate in WHM-> SSL/TLS-> Install an SSL Certificate and Setup the Domain
    below the 1st text area you see "Domain" and "User". You put "nobody" as the user.
     
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    #2 quietFinn, Feb 21, 2013
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I highly encourage you to assign a dedicated IP address to the account before installing the SSL certificate. The use of "nobody" as the username will make it a shared certificate. This requires several manual workarounds to avoid conflicts with Apache.

    Thank you.
     
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    #3 cPanelMichael, Feb 21, 2013
  4. seizart

    seizart Active Member

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    how can i assign a dedicated ip to the account?

    Is there a way to generate it or should i ask my hosting provider (but they dont support software)?
     
    #4 seizart, Feb 25, 2013
  5. PlotHost

    PlotHost Well-Known Member

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    You should ask your hosting provider.
     
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    #5 PlotHost, Feb 25, 2013
  6. cPanelJared

    cPanelJared Technical Analyst

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    First, you will need an additional IP address, if you do not already have one. Second, you will need to move the account to that IP address, using Home » Account Functions » Change Site’s IP Address.
     
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    #6 cPanelJared, Feb 25, 2013
  7. seizart

    seizart Active Member

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    Ok i just add the new ip adress on wmh, is there anything else i have to do before changing the ip adress? When i order the new ip it was mentionned this: We allocated the IP ''new ip adress'' which is routed to ''the server ip adress''.

    Do i have to add also the adress on the Nameserver IPs?

    Also i create my NAMESERVERS with my domain provider i don t know if it was the good thing to do, do i need to add a nameserver that is routed to the new ip adress?

    Hope i m clear enough
     
    #7 seizart, Mar 14, 2013
  8. seizart

    seizart Active Member

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    is there something else i need to do before change site ip adress, i ordered the adress, add it on wmh

    I noticed that the new ip adress is routed to my server ip adress does it mean i don t need to add a nameserver entry for this ip ?

    i m confused since all my nameserver rout to my server ip adress how are they going to rout to my new ip adress?
     
    #8 seizart, Mar 14, 2013
  9. quietFinn

    quietFinn Well-Known Member

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    When you change the IP address of the domain, also the DNS Zone of the domain is changed.
    There is no need to change or modify name servers because of that.
     
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    #9 quietFinn, Mar 14, 2013
  10. seizart

    seizart Active Member

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    i ve just down the change but unfortunately the website is not accessible with his domain name but only with his new ip adress, what do i have to change?
     
    #10 seizart, Mar 19, 2013
  11. quietFinn

    quietFinn Well-Known Member

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    Nothing, you just wait.
    The propagation takes time, from 2 to 48 hours.
     
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    #11 quietFinn, Mar 19, 2013
  12. arunsv84

    arunsv84 Well-Known Member

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    You can check online to see if your domain is pointing to the new dedicated ip.

    DNS Lookup tool, Reverse DNS lookup tool - www.DNSWatch.info

    Enter the domain name under "DNS Lookup / IP lookup" and click "resolve". if its showing the new dedicated ip then everything is setup correctly. As mentioned by quietFinn it will take some time for the dns to propagate. So you will see a default cPanel page for some time. You can clear the browser cache and try after 24 hours.

    Cheers!!!
     
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    #12 arunsv84, Mar 21, 2013
  13. theromaofwar

    theromaofwar Registered

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    u should change your IP domain!
     
    #13 theromaofwar, Mar 25, 2013
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