Problem installling SSL

seizart

Active Member
Feb 21, 2013
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Hello

I m trying to install a ssl certificate but i can t get it working.

SSL install aborted due to error: Sorry, you must have a dedicated ip to use this feature for the user: myuserxxx! If you are intending to install a shared certificate you must use the username "nobody" for security and bandwidth reporting reasons.


how can i use the user nobody?
 

quietFinn

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Feb 4, 2006
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how can i use the user nobody?
When you install the certificate in WHM-> SSL/TLS-> Install an SSL Certificate and Setup the Domain
below the 1st text area you see "Domain" and "User". You put "nobody" as the user.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello :)

I highly encourage you to assign a dedicated IP address to the account before installing the SSL certificate. The use of "nobody" as the username will make it a shared certificate. This requires several manual workarounds to avoid conflicts with Apache.

Thank you.
 

seizart

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Feb 21, 2013
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how can i assign a dedicated ip to the account?

Is there a way to generate it or should i ask my hosting provider (but they dont support software)?
 

JaredR.

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Feb 25, 2010
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First, you will need an additional IP address, if you do not already have one. Second, you will need to move the account to that IP address, using Home » Account Functions » Change Site’s IP Address.
 

seizart

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Feb 21, 2013
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Ok i just add the new ip adress on wmh, is there anything else i have to do before changing the ip adress? When i order the new ip it was mentionned this: We allocated the IP ''new ip adress'' which is routed to ''the server ip adress''.

Do i have to add also the adress on the Nameserver IPs?

Also i create my NAMESERVERS with my domain provider i don t know if it was the good thing to do, do i need to add a nameserver that is routed to the new ip adress?

Hope i m clear enough
 

seizart

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Feb 21, 2013
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is there something else i need to do before change site ip adress, i ordered the adress, add it on wmh

I noticed that the new ip adress is routed to my server ip adress does it mean i don t need to add a nameserver entry for this ip ?

i m confused since all my nameserver rout to my server ip adress how are they going to rout to my new ip adress?
 

quietFinn

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Feb 4, 2006
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is there something else i need to do before change site ip adress, i ordered the adress, add it on wmh

I noticed that the new ip adress is routed to my server ip adress does it mean i don t need to add a nameserver entry for this ip ?

i m confused since all my nameserver rout to my server ip adress how are they going to rout to my new ip adress?
When you change the IP address of the domain, also the DNS Zone of the domain is changed.
There is no need to change or modify name servers because of that.
 

seizart

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Feb 21, 2013
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i ve just down the change but unfortunately the website is not accessible with his domain name but only with his new ip adress, what do i have to change?
 

quietFinn

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Feb 4, 2006
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Nothing, you just wait.
The propagation takes time, from 2 to 48 hours.
 

arunsv84

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Oct 20, 2008
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You can check online to see if your domain is pointing to the new dedicated ip.

DNS Lookup tool, Reverse DNS lookup tool - www.DNSWatch.info

Enter the domain name under "DNS Lookup / IP lookup" and click "resolve". if its showing the new dedicated ip then everything is setup correctly. As mentioned by quietFinn it will take some time for the dns to propagate. So you will see a default cPanel page for some time. You can clear the browser cache and try after 24 hours.

Cheers!!!