The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Problem logging in to whm

Discussion in 'General Discussion' started by Chriz1977, Jun 27, 2009.

  1. Chriz1977

    Chriz1977 Well-Known Member

    Joined:
    Sep 18, 2006
    Messages:
    191
    Likes Received:
    0
    Trophy Points:
    16
    Hi

    When I try to login to WHM or a client tries to login to CPANEL this messages is presented :

    xxxx.xxxxx.com:2083 uses an invalid security certificate.

    The certificate is not trusted because it is self signed.

    (Error code: sec_error_untrusted_issuer)


    How do I resolve this?

    Cheers
    Chriiz
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,447
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
  3. UBERHOST

    UBERHOST Well-Known Member

    Joined:
    Jan 13, 2008
    Messages:
    102
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    California, US
    Well, of course you can purchase a trusted cert, but since you know that your self-signed certificate is secure, and since your customers trust you, simply advise them to ignore the warning. Better yet, recommend that they use Firefox so that they will be prompted to add an "exception" and no longer get the pesky warning when logging in to cPanel.
     
  4. Chriz1977

    Chriz1977 Well-Known Member

    Joined:
    Sep 18, 2006
    Messages:
    191
    Likes Received:
    0
    Trophy Points:
    16
    Hi

    Thanks but I need a FIX not a workaround. I know how to add an exception in firefox but this doesnt stop the problem for my clients.

    I have an ssl cert installed on the server so im not sure why this is happening. do i need a 3rd party cert?

    Cheers
    Chris
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,447
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    If you want to use/see/install to browser the valid cert for the server itself when you or users login to cPanel, you might check your redirection settings in WHM > Tweak Settings > Redirection.
     
  6. UBERHOST

    UBERHOST Well-Known Member

    Joined:
    Jan 13, 2008
    Messages:
    102
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    California, US
    Yes, and the fix would be to remove the snake oil cert and replace it with a trusted, purchased cert.
     
Loading...

Share This Page