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Problem logging onto email and WHM

Discussion in 'E-mail Discussions' started by jalno1, May 17, 2009.

  1. jalno1

    jalno1 Registered

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    Hi There,

    Im having problems logging into my emails and WHM, i can open cPanel no problem, however, when i click on webmail, then Horde (All OK so far) but when the next logon page comes up i click the blue logon button and a new window open as usual, however, the page then loads with

    Internet Explorer cannot display the webpage

    Most likely causes:
    You are not connected to the Internet.
    The website is encountering problems.
    There might be a typing error in the address.

    Im clearly connected to the internet as everything else loads.

    I also get the same thing happen when i click on the WHM icon in cPanel.

    I have tried turning off firewalls, used a different browser, used a different laptop to no avail.

    I am having the same trouble with all website email addresses on this server which has also been checked and OK'd

    Any ideas???

    Thank you in advance.
     
  2. ChrisRHS

    ChrisRHS Well-Known Member

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    Sounds like a firewall or something on the server side is blocking the ports that are needed.
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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  4. jalno1

    jalno1 Registered

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    Yes, i still get the same problem.

    I have tried turning both AV and windows firewall off and still have the same problem.

    Also, I tried a different email from one other domain on the server and it let me log in so now im really confused?????
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I recommend you contact your hosting provider for assistance. If they need assistance, feel welcome to have them contact our technical analysts: http://tickets.cPanel.net/submit
     
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