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Problem of sending

Discussion in 'E-mail Discussion' started by geokat, Jul 28, 2015.

  1. geokat

    geokat Member

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    Hello I setup a new server with cpanel and I am facing a problem with emails. I receive normaly but when I send the email never goes to destination. But not with all recepients. For example if I send to gmail account it goes ok but if I send to another domain such as .com .eu e.t.c. never arrives. Any ideas. I have checked the exim log and the mail stops in closed by quit and never send the email
     
  2. sarhosting

    sarhosting Well-Known Member

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    Twitter:
    Are you sending from a client software (ie. Microsoft Outlook) or did you try from the browser?
    It is possible the client software is not configured properly. Also, did DKIM and SPF pass when checked?
    You can tell from the Authentication page in the Email section of the cPanel account.
     

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  3. 24x7server

    24x7server Well-Known Member

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    Hello,

    Can you please update here your exim logs of that massages ID which is not getting delivered to all recipients. We will check that logs and will try to assist you on this.
     
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  4. keat63

    keat63 Well-Known Member

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    Does your server have RDNS configured.
    Usually done from the data center
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    You mentioned the message never leaves the server. Could you search the message in /var/log/exim_mainlog and let us know the output? EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Thank you.
     
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  6. geokat

    geokat Member

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    Hello,

    I have checked all above and I found that in exim logs when the message was sent to gmail, hotmail etc it was sent ok. But in .com, .eu e.t.c. was not sent at all. It seemed like remain on the server. What I did was to wait for 24 hours more for the dns to complete and run also the fixperms. Now everything is ok.

    Thanks for the help of all of you.
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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