Problem Opening Roundcube

AdamiPL

Registered
Jan 10, 2016
3
0
1
London
cPanel Access Level
Root Administrator
Hi,
I have a problem with round cube, error log shows:
Code:
warn [webmaild] The subprocess (php) exited with an error: The subprocess reported error number 1 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.

    Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x1ba0718)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109

    Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x1ba0718), "subprocess_name", "php", "subprocess_pid_to_reap", 8094, "subprocess_read_handle", IO::Handle=GLOB(0x1ba0820), "subprocess_write_handle", ...) called at cpsrvd.pl line 6515

    cpanel::cpsrvd::cgiHandler("app", "php", "document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 6326

    cpanel::cpsrvd::phpHandler("document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 5481

    cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1650

    cpanel::cpsrvd::dodoc(HASH(0x14da5a8)) called at cpsrvd.pl line 1376

    cpanel::cpsrvd::handle_one_connection(5) called at cpsrvd.pl line 877

    cpanel::cpsrvd::script() called at cpsrvd.pl line 324

warn [webmaild] The subprocess (php) exited with an error: The subprocess reported error number 1 when it ended.
Cpanel version:11.68.0.26, PHP7.2 fpm (disabled for cpanel deamons).. tried to reinstall but still same error and round cube not appear..
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.
 

madnoob2

Active Member
Apr 18, 2017
37
0
6
Austria
cPanel Access Level
Root Administrator
Hi,
I have a problem with round cube, error log shows:
Code:
warn [webmaild] The subprocess (php) exited with an error: The subprocess reported error number 1 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.

    Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x1ba0718)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109

    Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x1ba0718), "subprocess_name", "php", "subprocess_pid_to_reap", 8094, "subprocess_read_handle", IO::Handle=GLOB(0x1ba0820), "subprocess_write_handle", ...) called at cpsrvd.pl line 6515

    cpanel::cpsrvd::cgiHandler("app", "php", "document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 6326

    cpanel::cpsrvd::phpHandler("document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 5481

    cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1650

    cpanel::cpsrvd::dodoc(HASH(0x14da5a8)) called at cpsrvd.pl line 1376

    cpanel::cpsrvd::handle_one_connection(5) called at cpsrvd.pl line 877

    cpanel::cpsrvd::script() called at cpsrvd.pl line 324

warn [webmaild] The subprocess (php) exited with an error: The subprocess reported error number 1 when it ended.
Cpanel version:11.68.0.26, PHP7.2 fpm (disabled for cpanel deamons).. tried to reinstall but still same error and round cube not appear..
Hi,

did you manage to solve the issue? We have the same problem while loading User Interface settings in our Roundcube. Any ideas why?
Code:
warn [webmaild] The subprocess (php) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
        Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x20becd0)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
        Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x20becd0), "subprocess_name", "php", "subprocess_pid_to_reap", 16517, "subprocess_read_handle", GLOB(0x20a4110), "subprocess_write_handle", ...) called at cpsrvd.pl line 6910
        cpanel::cpsrvd::cgiHandler("app", "php", "document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 6687
        cpanel::cpsrvd::phpHandler("document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 5808
        cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1834
        cpanel::cpsrvd::dodoc(HASH(0x139bb28)) called at cpsrvd.pl line 1580
        cpanel::cpsrvd::handle_one_connection(12) called at cpsrvd.pl line 991
        cpanel::cpsrvd::script() called at cpsrvd.pl line 339
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
did you manage to solve the issue? We have the same problem while loading User Interface settings in our Roundcube. Any ideas why?
Hello @madnoob2,

I've seen this happen when cpsrvd reaches the maximum process memory limit. Can you verify if the issue persists when increasing the Max cPanel process memory value in WHM >> Tweak Settings?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello @madnoob2,

Can you open a support ticket so we can take a closer look at the affected system and see why Roundcube isn't opening? You can post the ticket number here and we'll link this thread to it.

Thank you.