Problem Parking Domain

[hostseeker]

I have an existing account on my server, domain.com. It has email accounts associated with it. I want to now park that domain on top of another domain but get the below error:

There was a problem parking (aliasing) the domain “domain.com” on top of the domain “otherdomain.com”: (XID 8k782r) A DNS entry for “domains.com” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.

I do not want to terminate domain.com and start over because it will delete all the email accounts and email associated with it.

How do I park domain.com on top of otherdomain.com while keeping the existing email accounts intact?

 

[cPanelMichael]

Hello @hostseeker,

First, generate a full backup of the account before making any changes in-case something goes wrong:

Backup for cPanel - Version 76 Documentation - cPanel Documentation

Then, make note of the directories related to email that we document at:

How to Manually Migrate Accounts to cPanel from Unsupported Control Panels - cPanel Knowledge Base - cPanel Documentation

Once the backup is generated, you can modify the primary domain name associated with the cPanel account using WHM >> Modify an Account. Once you do this, you can add the domain name in-question to the new cPanel account as an alias.

At this point, you can manually create the email accounts under the aliased domain and then restore the email data for those email accounts to the new account (using SSH) from the data in the backup archive you generated.

Let me know if this helps.

Thank you.