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Problem receiving email from gmail and yahoo

Discussion in 'E-mail Discussion' started by Chetan_ratnawat, Jan 22, 2019.

  1. Chetan_ratnawat

    Chetan_ratnawat Registered

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    Hello,

    its Three days that i cant receive email from gmail and yahoo, i can send email from my server but didnt receive.
    when i send to my server an email from gmail its successfully send and no error. but my server cant receive.
    please give me advise to solve this problem.

    Thanks
     
  2. Eminds

    Eminds Well-Known Member

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    login to the server with root and check the exim logs at /var/log/exim_mainlog , also did you receive any bounce back , check the spam folder of gmail and yahoo
     
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  3. Chetan_ratnawat

    Chetan_ratnawat Registered

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    Website Owner
    No Bounce Back received Till Now and i am unable to find given (/var/log/exim_mainlog) path please help
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Chetan_ratnawat,

    Your access level shows as "Website Owner". If you do not have root access to the server, then you will need to report this issue to your web hosting provider so they can take a closer look to see why emails from Yahoo and Google are not reaching your account.

    Thank you.
     
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