Problem receiving Emails

[aquaboy26]

Hi all,

I have encountered this problem with receiving emails since yesterday. I have tried to use my own gmail to send to all the email accounts associated with the domain and the response error appeared as listed below:

The response was:
DNS Error: 24388866 DNS type 'mx' lookup of domain.my responded with code NXDOMAIN Domain name not found: domain.my

Stay tuned. Thanking in advance for the valuable support

 

[ZenHostingTravis]

Hi @aquaboy26,

Have you set up MX records for the domain?

It's unclear whether you are using GSuite or not.

If you are, this link to Google's documentation, may be helpful.

 

[cPanelLauren]

Sounds like you aren't using gsuite so that link may not be helpful, just that you used your gmail account to send to your email account correct?

I would second the suggestion to check your DNS records and ensure that you've configured your domain's DNS properly. You can check your MX record using a site like DNS Checker - DNS Propagation Check & DNS Lookup