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SOLVED Problem searching emails via Roundcude after transfering account

Discussion in 'E-mail Discussion' started by Rogerio, May 31, 2019.

  1. Rogerio

    Rogerio Well-Known Member

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    Hello,

    A client was hosted in one server and I moved it to another. Both cPanel v78, transferred via Transfer Tool. After the migration, the search box stopped working for old emails in webmail (Roundcube). When searching, Roundcube only find emails after the migration. Solr is installed, and it was also on the old server.

    How do I reset this search / index? Any idea how to fix?

    Thank you.
     
  2. Rogerio

    Rogerio Well-Known Member

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    Hello @cPanelLauren or @cPanelMichael any ideas how to reset the search index? I don't know if it's on RoundCube or related to Solr.
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Rogerio,

    Here's a quote from one of our Technical Analysts in response to a similar question in a support ticket:

    You can rescan the mailbox index using the fts_rescan_mailbox UAPI command. EX:

    Code:
    uapi --user=username Email fts_rescan_mailbox account=username%40example.com
    
    Let me know if this helps.

    Thank you.
     
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  4. Rogerio

    Rogerio Well-Known Member

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    Hello @cPanelMichael.

    I ran the command, now I'll request the client to test if the problem is solved. Thank you!

    Code:
    apiversion: 3
    func: fts_rescan_mailbox
    module: Email
    result:
      data: 1
      errors: ~
      messages: ~
      metadata: {}
    
      status: 1
      warnings: ~
     
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  5. Rogerio

    Rogerio Well-Known Member

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    Hi @cPanelMichael, the client tested and everything is ok now!

    Thank you for that UAPI command.

    Rogerio
     
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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Rogerio,

    I'm glad to see that helped. Thanks for sharing the outcome!
     
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